Supervisor/Floor support/TEAM coordinator for HGS.De-escalation,customer retention and training as support lead.

As a Customer service representative forInbound/outbound for Product assistance,mediation,de-escalation and account keeping.Maintained SPD (solves per day) with Quality assurance of 100% and high score on the survey, reflecting customer satisfaction and quality service.

Sales representative on a door to door remote campaign.Maintained and over achieved sales per month.Ran variety of campaigns in malls and community halls for engaging and assisting local community. Assuring the support of Shaw  and building rapport with our local community. Ended position due to covid restrictions.

As an agent of skip the dishes live support department.Handled inbound from prospective clients and turned escalations into satisfied customers.Maintained a high rating for each metric in both VC and WC departments that the company uses to rate call and chat associates.Regularly recieved commendation from the management and customers for high lever of service.Helped to train new associates and also developed training manuals for existing associates bieng introduced to the new processes.

Worked as a inbound/outbond sales agent,Trainee and floor support in education project, automotive and sales. Maintained Sales per month.Employee of the month 4 consecutive months with most sales. Trained and assisted dozens of new hire transition to general floor as support.

As an outbond agent, provided calling services for telecommunications client.Offered products for mobile and landline subscription .Procured relevant client informations for verification services.Assisted in having connections provisioned.Uploads and updates all the information in to CRM.As an inbound agent , provided support services for a cable company.Provide solutions om cable connectivity and issued dates for scheduled tasks.