• Provided consulting services for networking and infrastructure requirements as part of various RFPs • Lead the configuration and setup of development environments hosted on infrastructure as a service providers, like Amazon AWS • Established corporate file, email and network recovery policies and procedures • Lead on IT strategy for new client engagements as it relates to infrastructure requirements, design and configuration

• Manage provision and delivery of IT services (applications & technical support) for all IT related issues in Middle East• Support and enhance Flowserve business processes regarding the use of IT by interacting with Flow Solution Group (FSG), Regional management team (business and IT), business system users, corporate IT staff, and divisional management• Identify and achieve business goals through efficient use of IT systems and applications by work with multiple Flowserve manufacturing and service sites• Resolve business issues and make recommendations to utilize technology in a manner that will improve business results and generate significant return on investment• Responsible for managing the quality and time commitments for business systems projects.• Manage relationships with vendors and consultants that are required to support the business systems.• Effectively manage issue resolution process. Collect and communicate priorities for resolving issues presented.• Manage, coordinate and communicate effectively with remote teams. • Support the continuous improvement process.• Ensure adherence to company policies, standards, and procedures. Technical Highlights:• Utilized high competency in Lotus Notes Mail and Microsoft Exchange to provide exceptional support to customers. Supported VPN(s), remote virtual desktops, Nortel, AT&T, Citrix access, SQL applications.• Maintained user IP connections in multiple VLAN's using a Telnet connection from a command line.• Restructured Training Services into multi-faceted Knowledge Management Services and Staffing Services into Resource Management Services.• Updated and maintained network connections to Cisco router as needed for additional rooms, and other peripherals.• Imaged (using Symantec Ghost) and replaced hardware using Windows XP Operating System; experience with Windows 2000/XP/Vista Operating Systems.• Designed training material for Management and Leadership Development Programs