Greenfield - Stand up and manage client's IAM solution from scratchCreate, manage and lead IAM departmentSalesforce User AdministrationWorkday User Administration

• Build relationships and work with various stakeholders, other technical teams and Lines of Business (LOB) to create new roles on a project-by-project basis• Use OKTA and SailPoint to onboard new applications• Security project – Make sure all apps have Deny and MFA rules in place in OKTA in accordance with policy• Use SailPoint to build new role-based access controls (RBAC)• Create documentation (KB/SOP) for onboarded applications

• Monitored Client network for intrusions• Certified as XDR Software Analyst• Worked with L2 when issues needed to be escalated

• Helped with new user on-boarding and account creation• Access provisioning / access administration in OKTA roles (add/remove users)• Provisioned users into 20 different company applications• Created standard operating procedure document for accurate RBAC to provide user access to different applications. • Utilized LDAP and Active Directory.

• Set up new hires (AD – account creation, email creation, etc.) and performed User Access Reviews (UAR)• Helped test, validate and reconcile functionality of Automated reports compared to manual process• Provisioned RBAC (add/remove from roles/apps) for new hires (Sailpoint, AD, OKTA, ServiceNow)

• Performed User Access Reviews (UAR)• Helped test, validate and reconcile functionality of Automated reports compared to manual process• Access provisioning• Ticket triage in ServiceNow

• Security Access management and account administration for various mortgage systems • Consulted with and coordinates the efforts of other vendor technical teams to resolve issues • Helped create and implement a role-based system to streamline new hire process • Coordinated with department heads (VIPs) in order to create new hire roles for more efficient on-boarding • Worked with offshore vendors to create their roles and handle their issues • Worked with offshore team to train them on various procedures, provided training, and addressed their questions

• Sole on-site technician responsible for day to day IT support• Tracking tickets in Service NOW ticketing system, maintaining SLA’s• Maintaining on-site inventory• Daily A/V conference room setup (Polycom)• Desktop/Laptop support, imaging (SCCM 2012), provisioning and deployment• Mobile (Android, iOS, Windows Phone) support and provisioning (Mobile Iron, RSA Tokens)• VIP support – support of partners as well as upper VIP staff (firm founder, CEO, etc.)• Installation and office setups/tear-downs for new hires/terminations• Light vendor management

• Responsible for the PC deployment and migration to Windows 7 / Office 2010 for a prestigious 8 location / 1000 employee law firm.• Supervised 3 teams of Project Desktop Technicians conducting hardware deployments and computer migration activities; performed as the technical escalation point for deployment and migration activities; conducted fault resolution or escalated to a Project Systems Engineer.• Assisted Project Systems Engineers in the deployment and testing of systems and services in the pilot and deployment phases to include introduction of SCCM 2012, and 1E Nomad Donor Stations into the existing IT infrastructure.• Provided written technical processes and procedures used during the project deployment and for post-migration support by the firm technical staff.• Reported to the project Program Manager; responsible for daily reporting on the deployment/migration status; provided direct support to the PM on technical and non-technical tasks; assumed a project leadership position when the PM was not available.

• Application testing for Windows 7, imaging of PC’s; Testing upgrades and patches providing detailed error reporting• Application support with various banking related interfaces and applications • Gathers data, tests and replicates reported problems, escalates if necessary• Windows XP to Windows 7 Migration (software, hardware/peripherals, USMT, PC Rollout, deployments)• Inbound/outbound calls for end user support as well as lead support and escalation point for install technicians on migration project• Help create technical documentation for installation procedure

• Application Support for various proprietary bank applications (as400, LAFA, EPW, EPS, and others)• Access level administration, account creation, access change• Security Access management and account administration• Consults with and coordinates the efforts of other vendor technical teams to resolve customer issues• Help train other associates on various application interfaces

• participated in domain cutover projectled company cutover inventory collection project• Handled the company's Blackberry, Android and Apple device configurations for secure corporate email• Submitted and implemented the company security policy for the Blackberry Enterprise Server• oversaw the company AT&T Mobility and Verizon Wireless phone bills• Was responsible for iPhone, iPad, and netbook setup and deploymentProvided white glove and C-suite support for all things mobile and technical support