Samik Sengupta Email & Phone Number

• Seasoned Executive with over 24 years of extensive experience across diverse verticals in Service Industry.Strong track record of delivering Financial and Business results with large, reputed multi-national organizations in the IT Enabled Service Industry. Gained deep understanding of various processes that go into organization building with respect to contact centers. Significant exposure in setting up and managing large operations for various channels of contact centers (Voice, Alternate Channels, Social Media, Artificial Intelligence, IOT, Web & Back Office) in India and PhilippinesA key performer and contributor to country level planning and decision-making for Services Operations; effective and wholly accountable in services management roles. Adept at managing complex business challenges and making high-stakes decision within fast-paced, high-pressure environments with a proven track record of developing new service models and turning around under-performing operations. Expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Ability to formulate and implement tactical initiatives to achieve corporate strategic goals.Specialties: Business Planning & Budgeting P& L Account Management Transitions Service Delivery Driving Operational excellence Training, Control Systems Forecasting, Staffing & Scheduling People Development Maximizing Productivity & gross margins Consulting Customer ExperienceUpsellingBig Data, AI, Smart ServicesStrategies

Listed skills include Bpo, Program Management, Operations Management, Service Delivery, and 46 others.