Provider Revenue Cycle – Mid Office Medical Coding Operations Capability Leadero Pioneer the establishment of Medical Coding as a capability at Optum, coding teams under my leadership cater to the coding needs as a horizontal. Presently 400+ coders undertake multiple types of coding in the Hospital (Acute) and Ambulatory space.  Major Specialty coding services provided • Emergency Department Coding, • Surgery Coding, • Ancillary Coding, • E/M Professional Coding (IP and OP), • Denial Coding Edits. o Key work streams Implemented: Coding Academy / Boot Camp Outpatient: Objective of this program is to establish an educational arm to enable training of coders with zero experience into provider coding.• Milestones Achieved: o Outpatient Academy Batch 1 of 50 Coders successfully passing compliance audits. o Chennai site commissioned to house coding as a talent powerhouse. Coding Academy / Boot Camp InPatient: Objective of this program is to create InPatient coders inhouse pursuant to the build vs buy strategy. Key benefits expected from this program are Lower Cost, Speed to Delivery and Better Quality of resources.  Zero Defect Coding Initiative: Objective of the program is to bring in efficiency in the overall RCM cycle by eliminating critical errors that result in denials in the downstream processes. • Milestones Achieved:o Quality at DPU level improved by 9% within 1 month of monitoring.

Managing a team of 1000+ professional in the Provider Revenue Cycle Mid Office and Back Office space.Key Responsibilities :- Support Expansion initiatives - Billing Model Change and implementation - Cost and Process Optimisation - Motivate and build right people skills

‘Provider Revenue Cycle Management’ – Mid Office and Back-office Operations (Including New Client Implementation)o People Management : Manage 600+ team of certified medical coders and Back-office Agents (AR Management, Calling and Invoice Posting ) across India and Manila o Establish and Monitor robust employee practice across spanPeople Practices : Voice of employee scores maintained at 90% since last 4 yearso New Opportunity Identification and Process Management – 200 FTE RxRCM businesses take over proceeding towards TCOE (Total Cost of Operate) Model. Managing the cash flow delivery of 1.4 Bill USD book of business. Key Activity Undertaken as operating leader : Solution Design and Transfer of work to OGS sites  Cost Benefit Analysis and Risk Analysis  SLA tracking and reporting to senior management  Track performance against client expectations Cost Control : Seating Utilization Management through Follow the Sun model (1.6+ Levels), Cost of Hiring Management, Cross Training and Utilization managemento Client Management : Presently Manage 3 clients of O360 to ensure Ensure delivery as regards client SLA’s and quality requirementsIdentify client needs through client VOC interactions

• Manage 400+ team of certified coders across India and Manilao Team Operated at a 98% DPU in India on quality and 100% productivity met expectations• Manage growth and improvement opportunities through team of project manager and blackbeltso Benefit of 1 Mill USD from coding team delivered via blackbelt projects o Predicted / Managed the Industry change in medical coding standards thus client delivery maintained at 100% post change ( ICD9 to ICD10 change over as directed by US Government )

O360 Provider Operations Capability build • Project Managed Provider Ops Build to setup (Total 400+ FTE’s)o Coding Operations o Billing and Denial Management Operationso Collections and Patient Call Center Operations o Collections and Payment Posting OperationsFit for Future Initiative• Opportunity evaluation of 5000 FTE’s conducted in the US alongside client leaders to generate 30Mill USD run rate savings Clinical and Voice Operations – Solution design and re-engineering• Roadmap built for 500+ clinical nurses / doctors to be established in Manila• Trained and managed 5 new project managers in Manila• Established the first voice support team in Manila, including design and deployment of the VCC (Virtual Call Center) solution in Manila site.• Participated in Re-engineering of 15 voice process (100 Agents) to be moved to Manila Site

United Health Care / OptumRx and UMR (Third Party Administrator) business evaluation• Solutioning Design / CBA / Roadmap built for 500+ UHC FTE’s / 500+ UMR FTE’s / 500+ OptumRx FTE’s, included insourcing of all of the Pharmacy Benefit Management business data

Transition ManagerFAKC (Finance Accounting and Knowledge Center)• Executed 45 ramp-up single handedTransition / Migrations – end to end process• Migrated 5 (90 FTE’s)process from US / Europe to India, including Process Mapping (SIPOC)/ Risk analysis (FMEA)/ Legal and compliance clearance• Insourcing of mortgage operations from Genpact to Hyderabad BACS

Operations Manager• Managed 4 teams (40 FTE’s) in the Letter of Credit Trade operations • Operational support to stabilize Open Accounts and LC Document Checking team• Implemented a cross training model to generate 40% capacity saves within 3 months of takeover of the LC Advising team.

• Part of the 5 member team to establish new branch in Anantapur. • Branch Asset / Liability valued at 5 Cr by end of 1 year• Handled all branch operations like Clearing / Teller / Deposit / Loan processing / CASA Sales

• Team member of the Taiwan LC payments and Issues team• Conducted UAT tests for the new Banktrade system implementation