• Experienced with utilising SQL 2008 and 2012 by writing and modifying SQL scripts to investigate cases where hotels report errors in pricing in hotel bookings, appearing on their system and identify the party liable for this error by performing an audit on past booking and room set up• SQL scripts are also used to make changes to a booking status that can’t be achieved on the eviivo system, which are required to be reviewed by a member from the research and development department before… Show more • Experienced with utilising SQL 2008 and 2012 by writing and modifying SQL scripts to investigate cases where hotels report errors in pricing in hotel bookings, appearing on their system and identify the party liable for this error by performing an audit on past booking and room set up• SQL scripts are also used to make changes to a booking status that can’t be achieved on the eviivo system, which are required to be reviewed by a member from the research and development department before being run on a live system• Identify issues raised by first line support and assess them by gathering any relevant data using XML and SQL database information • Answering first line technical and general queries via phone and portal messages in order to assist customers who having issues with the system on their computer/mobile systems• Gained knowledge on web and mail hosting by adding and configuring DNS records and using FTP adding HTML content for customer’s websites Show less

• Duties included accepting certain types of donations and storing them while dealing with customer purchases • Managed to convince many customers to join the gift-aid scheme which helps towards shop expenses followed by storing the customer details on the database at the end of my shift• Attended and participated in regular staff meetings to improve customer satisfaction in the shop