Samira T. Email & Phone Number

Conduct user research on information architecture for product navigation, user assistance/ support and onboarding workflows for core Avalara products. Findings from these studies have contributed to the development of improved in-product experiences for users. Established a streamlined research recruitment practice at Avalara while coordinating 600+ moderated and unmoderated user research sessions. Increased B2B participant panel by 40% and learned SQL to access customer data in Snowflake. Trained colleague on research operations and efficient recruitment.Before transitioning into user experience research, I conducted in-depth analyses on human behavior and mental processes for 5 years at University of Southern California and SUNY Oswego. During my academic research experience, I've used R, SPSS, and NVivo to analyze data.I'd love to connect with you and learn more about your career journey! Don't hesitate to connect here or via email sktodd@usc.edu.

Listed skills include Organization Skills, Teamwork, Customer Service, Microsoft Office, and 13 others.