Analytical and service-driven Customer Success Management professional with 20+ years of total work experience and 5 years of healthcare software implementation and consulting experience. Proven expertise in leading software implementation at client sites and resolving issues with the assistance of cross-functional teams, along with managing behind-the-scenes processes for all implementations and also third-party involvements. Highly proficient in advocating customers’/end users’ needs, driving continuous process improvement, and managing risks by utilizing and analyzing data. A self-driven professional and an analytical thinker with problem solving skills and a desire to improve lives, known for influencing coworkers towards organizational goals achievement.
Listed skills include Critical Care, Paramedic, Microsoft Excel, Software Documentation, and 30 others.