Sam Lippolis Email & Phone Number

Denver, Co, Us

Purchase, Ny, Us

Annapolis, Maryland, Us

Telehealth clinical trainer and workflow optimization consultant

Lead research, vision, strategy, customer personas, product development and execution for 3 target audiences. Created website, online learning platform, social media ads campaign, marketing email funnel and 15 online courses products based on user personas and customer needs. Consultant to enterprise healthcare organizations with the goal of optimizing virtual care workflows, technology integration, patient and clinician experience, and clinical training.Major Impacts:* Lead product roadmap, feature execution and GTM, resulting in average $120k per year* Consulted enterprise clients within the digital health industry to determine product market fit using various methodologies including market research, identifying customer personas, product strategy, roadmap planning, and payment models for conception and early stage startups* Using end user feedback and collaboration created and facilitated a custom six session training series that resulted in 40% increase in product utilization

Cincinnati, Oh, Us

Created and led product roadmap to deploy new telehealth solutions from vendor evaluation, infrastructure integration, technical support model to solution deployment and training across healthcare enterprises of 2000 clinicians and staff. Formulated & implemented virtual care strategy for executive stakeholders alignment. Major Impacts:* Through quantitative analysis, created virtual product for patients to reduce internal inefficiency, specifically clinician time spent on email time by 2 hours per week and decreased average wait time for patient appointments from 30 days to 10 days* Conducted A/B test on workflows and proposed a process optimization which increased clinician and patient satisfaction (NPS score) by 40% for virtual care* Initiated and deployed video integration across electronic health record, five mobile apps and enterprise wide iPads providing access for all clinicians and patients of health system, which grew clinician engagement from 100 to 3000 users

Centennial, Colorado, Us

Built, designed, roadmap to execution of program from 1 clinical service in 3 locations to 15 services in 55 locations. Partnered with executive stakeholders to obtain buy-in on funding in order to grow and lead a team of five direct reports. Collaborated with cross-functional teams to define product strategy and prioritize business requirements across enterprise healthcare clients. Conducted in depth policy and market analysis to expand product into new use cases and payment models ensuring the needs of clinicians and patients were met while driving positive ROI. Drove implementation strategy & training programs for internal & external technology platforms across enterprise. Cisco, Vidyo, Zoom, InTouch, MDLive – codecs, web based, software and apps.Major Impacts:* Recruited and grew the telehealth clinician network from 4 to 200* Driving product roadmap, achieved patient volume growth from 100% - 500% year over year * Reduced product crash rate from 65% to 10% in one month. Prioritizing requirements, workflows and engineering time for an uptime / success rate of 90%

Lead project planning and implementation of outreach clinics integrating provider, hospital, and EMR resources. Analyzed policy and institutional capacity to expand telehealth services.Major Impacts:* Created outreach strategy for School of Medicine department Chairs and C-Suite, which resulted in two year action plan for execution * Developed outreach clinics in 3 additional states resulting in increased patient acquisition to Level 1 trauma center * Defined and executed process for community and out of state clinicians to access EMR resulting in better referral process to academic medical center

Aurora, Co, Us

Partnered with executive stakeholders to develop regional specialty clinic strategy. Developed & trained clinical and non clinical staff on workflows and process changes. Lead the tele-education program in 15 Denver area facilities and 32 locations regionally. Major Impacts:* Implemented outreach clinics in 3 states resulting in increased telehealth visits by 180% and services from 2 to 5 specialties in one year* Developed and implemented teleneurosurgery emergency consultation service from Montana to Colorado resulting in reduction of unnecessary helicopter transfers for head trauma by 85% at a cost savings of $15,000 per transfer and reduced family and patient stress* Optimized workflow for outreach GI outreach clinics to reduce patient appointment wait time from 90 days to 30 days

Oakland, California, Us

Assessed, developed, and implemented Colorado regions first telehealth program for specialty live video consultations.

Bachelor'S Degree, Geography

Mpa, Public Administration