Sam Tariq Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Sherpa, a travel tech company launched in 2015, to elevate operational efficacy and customer support paradigms, with a focus on scaling support operations to match the company's rapid expansion and market.
• Expanded and led a cross-continental team from 7 to 27, driving a support strategy that surged customer satisfaction to a 92.8% peak CSAT score.
• Helped create KPIs and SLAs like first contact resolution, first response time, CSAT and NPS.
• Effectively communicated company goals using OKR methodology. Technical Systems Integration:
• Streamlined processes by tailoring Zendesk support solutions, from trigger setup to SLA management, refining case flow and managerial oversight for escalated cases.
• Championed the integration of an ADA-compliant chatbot, achieving a 40% reduction in case volume.Assumed additional responsibilities in IT and operations, implementing tools such as Kanji (MDM) and Okta to enhance.

Led customer support teams, building product knowledge and best practices amongst 15 direct reports while guiding career development. Analyzed business metrics to improve the client experience, assessing service level agreement (SLA) KPIs. Presided over workforce planning, managing Customer Support Analyst scheduling and resources to meet internal and.

Toronto, Canada Area

Supported Product Support operations, developing strong product expertise. Maintained the knowledge base, producing high quality articles and training materials. Completed notifications and impact assessments following defects and upgrade issues. Assisted Principal Application Specialists in call driver initiatives. Facilitated Sprint Planning, Daily.

Toronto, Canada Area

SunGard has been acquired by FIS role changed to Business Analyst to onboard banks using Adaptiv.- As Business Analyst had to ensure all details are covered in scope along with cost analysis, resources are secured, risk management strategies are laid out (using Netsuite). - Mitigated risk factors through careful analysis of financial and statistical data..

Toronto, Canada Area

Work with the Client and SunGard application consultants to plan software releases from inception to deploymentDeployment of software and batch processes to live serversHousekeeping and management of the Client’s ASP environmentsResearch and replication of software and hardware issuesDetermine workarounds and issue resolutionDetailed analysis of the.

Toronto, Canada Area

Served as a trusted customer advisor, understanding end-to-end business processes and areas for future growth. Assessed customer business and scope of work through business mapping, translating business requirements into designs, data models, and technical requirements. Liaised with development teams to build highly customizable solutions. Participated as.

Toronto, Ontario, Canada

Processed address changes and tax exemption changes for employees, processing personnel/payroll actions in national finance system and epic, processing combined federal campaign forms for employees.Assisted with filing, xeroxing, faxing and typing revised changes to position descriptions.Provided the full scope of hiring which requires the knowledge and.

Toronto, Ontario, Canada

Translated business processes and rules into software processes. Coordinated with clients to address issues regarding Kunnect, a cloud-based call centre solution. Demonstrated expertise in next generation networks (NGN). Supported the continued production of existing NGNs, VARs, web and telecommunication products while performing alpha and beta software.

Toronto Ontario

Liaised with clients to develop solutions pertaining to property management, inventory management, and point-of-sale functionalities for ResortSuite, a hospitality management system. Worked closely with clients to understand specific business needs to translate and create custom reports and Stored Procedures using Oracle 8G. - Identified and translated.

Toronto, Canada Area

-Impact delivery and optimization of current infrastructure and process can be sustained to business growth-Quickly develop a mastery of Ministry Processes and CPIC (The Canadian Police Information Centre ) data flow to provide analysis data on how new data flow should be integrated. -Create detailed business scenarios/models to solve operational.

Toronto, Ontario, Canada

• Using ADP recruiting ensure reqs are posted, screen candidates for first round interview
• Once candidate is ready for onboarding ensure all data is entered into system, deliver welcome package
• Perform Day 1 boarding, training and guidelines. Assist with termination paperwork and offboarding.

Windsor

Help resolve technical issues related to computer usage faced by students and faculty in the school environment.

Support website development Handle changes and edits on a daily basis Upkeep and website Maintenance

Bsc, Computer Science

Activities and Societies: V.I.S.A (Volunteer International Students Assistance), S.O.S (Students Orientating Students), C.S.S (Computer.

A Level, Science