- Assist with ISO 27001 audits- Manage security posture for the org, including CA, ASR, DLP, AV, etc.- Lead org's security and awareness training, including the creation of new security awareness content- Create SOPs, KB articles, InfoSec policies, and supporting documentation for our ISO 27001 certification- Engage in incident response- Construct integrations with 3rd party applications- Implement SCIM and SSO with internal and 3rd party business applications

- Help support identity access management processes, such as IBM’s Secure Identity Manager, and Alert Enterprise’s Enterprise Access Management System- Push projects and enhancements forward, such as working with other teams to enhance DR preparedness, or building a logging and reporting system for our critical infrastructure endpoint protection solution- Contribute to internal KB articles- Coordinate with different vendors and teams to implement fixes and/or troubleshoot issues in scenarios ranging from simple application changes to mission critical production issues, such as server downtime - Assist with managing and working incoming identity access management related support tickets- Assist with IAM related tasks, such as updating managers, approvers, asset information, identity conflicts, security terminations, etc.- Assist with CAB change request creation, execution, and validation processes for the endpoint security team

- Train and supervise new members of our department- Help design, plan, and implement projects and initiatives to continuously improve and upgrade different aspects of our infrastructure, from networking overhauls to backup policies, and train departments in the new systems and procedures- Help manage and maintain our HyperV and Xen server environments- Manage backups and storage for all fileservers- Manage resource allocation throughout the environment to provide our VMs with the computing power and storage space that they need- Configure and deploy new physical and virtual servers, based on the current needs of the infrastructure- Manage and configure dozens of DFS namespaces and DFS-R relationships, and the prerequisite infrastructure/settings- Manage GApps/365 for several hundred hosted clients- Assist in managing Active Directory, group policies, and other Domain services for hundreds of customers- Assist in Cisco ASA management, including VPN configuration and troubleshooting- Research and implement new technology into the environment as needed, such as newer on-prem and cloud based backup solutions, replication systems, and management tools.- Assist with SPLA documentation and reporting

My primary duties include:- Provide professional and timely support to clients all the way up to and including advanced tier II, and occasionally tier III support issues- Monitor and maintain client servers, firewalls, networks, workstations, and numerous LOB applications, such as Quickbooks and Compeat Advantage- Install, program, and maintain a variety of PBX servers and systems, such as RingCentral, Jive, as well as in-house PBX platforms, such as local Sangoma and Avaya servers.My more specific scope of work and systems I interacted with include:-Server platforms that I have gained experience with include Apple servers, Windows servers, and Linux servers. Scope of work includes Active/Open directory configuration and management to Group Policy deployments.- Firewall platforms that I have worked with include Sophos XG and UTM firewalls and access points, Watchguard, and Dell Sonicwall platforms. Work has ranged from installation and configuration, to implementing advanced network and firewall rules, VPN configuration, and implementing QoS rules.- PBX platforms that I have worked with include Sangoma and Avaya hardware, utilizing FreePBX software. Work with cloud-based VoIP solutions includes RingCentral, Jive, and RingByName. The scope of my work includes physically installing new PBX servers, configuring DIDs, provisioning SIP trunk channels, configuring and programming extensions onto phones, working with call queues, groups, and IVRs, as well as configuring a variety of autoprovisioning utilities, including building my own provisioning server when needed.- Maintained multiple entirely Windows-based environments, entirely Mac-based environments as well as hybrid configurations.- Worked with Microsoft 365 and Google Apps ecosystems to provide and manage email, file sharing such as Google Drive, Onedrive/Sharepoint, and Dropbox, and calendar services to our clients.- Worked with the Microsoft cloud platform Azure to configure cloud-based servers

Lead Field Specialist (January 2016 - Present):In addition to all of the previous responsibilities:- Maintaining a positive and trustworthy relationship with all onsite clients- Maintaining a consistent schedule and route to offer steady and reliable support for all onsite clients- Overseeing the installation of new hardware such as new servers and systems- Visiting prospects and potential clients, and evaluating potential solutions to fit their needsAssistant IT Specialist (March 2015 - January 2016):- Building, managing, and maintaining both physical and virtual servers whose server roles range from SQL database servers, to Exchange servers, to Webservers. - Working on and resolving support tickets in a timely and professional manner- Working with VoIP systems and phones- Installing and configuring networking hardware such as switches, firewalls, and routers. - Designing and implementing network infrastructure, such as Active Directory, File Servers, etc. across a wide array of businesses with different needs, preferences, and budgets.- Working on optimizing and improving the current configuration of clients to further streamline the flow of information and productivity.

Built, maintained, and repaired a variett of different computer types and models, with issues ranging from software issues and viruses, to hardware issues.Strong customer service and relational skills were needed to work with customers and to maximize customer satisfaction.

- Built and managed the office network- Tasked with revamping the internal flow of information, such as client applications to take on an exclusively paperless form, among other projects.- Maintained and supported the office hardware, which ranged from laptops to routers to printers.