Samuel Van Dalen Email & Phone Number

Jacksonville, FL, US

- Assist with ISO 27001 audits- Manage security posture for the org, including CA, ASR, DLP, AV, etc.- Lead org's security and awareness training, including the creation of new security awareness content- Create SOPs, KB articles, InfoSec policies, and supporting documentation for our ISO 27001 certification- Engage in incident response- Construct.

Miami/Fort Lauderdale Area

- Help support identity access management processes, such as IBM’s Secure Identity Manager, and Alert Enterprise’s Enterprise Access Management System- Push projects and enhancements forward, such as working with other teams to enhance DR preparedness, or building a logging and reporting system for our critical infrastructure endpoint protection solution.

Miami/Fort Lauderdale Area

- Train and supervise new members of our department- Help design, plan, and implement projects and initiatives to continuously improve and upgrade different aspects of our infrastructure, from networking overhauls to backup policies, and train departments in the new systems and procedures- Help manage and maintain our HyperV and Xen server environments.

My primary duties include:- Provide professional and timely support to clients all the way up to and including advanced tier II, and occasionally tier III support issues- Monitor and maintain client servers, firewalls, networks, workstations, and numerous LOB applications, such as Quickbooks and Compeat Advantage- Install, program, and maintain a variety.

Miami

Lead Field Specialist (January 2016 - Present):In addition to all of the previous responsibilities:- Maintaining a positive and trustworthy relationship with all onsite clients- Maintaining a consistent schedule and route to offer steady and reliable support for all onsite clients- Overseeing the installation of new hardware such as new servers and.

Miami/Fort Lauderdale Area

Built, maintained, and repaired a variett of different computer types and models, with issues ranging from software issues and viruses, to hardware issues.Strong customer service and relational skills were needed to work with customers and to maximize customer satisfaction.

6625 Miami Lakes Drive

- Built and managed the office network- Tasked with revamping the internal flow of information, such as client applications to take on an exclusively paperless form, among other projects.- Maintained and supported the office hardware, which ranged from laptops to routers to printers.