Samuel Sanders Email & Phone Number

Utah, United States

Managed infrastructure design, implementation, delivery strategy, training development, and operations to scale the operations of a business unit talent development team to an enterprise scope, with particular emphasis on leadership development and enterprise enablement.-Developed and deployed enablement materials to equip people managers to implement new collaboration methodologies within their teams-Adapted, piloted, and applied a proprietary learning impact measurement model across an internal consortium of business unit enablement teams-Conducted and documented findings of product research for new software and work management tools for a global talent development team-Created software and tool-use documentation for use throughout talent developmentServed as global chair of Qualtrics’ Green Team employee resource group

Salt Lake City, Utah, United States

Managed infrastructure design, implementation, delivery strategy, and operations for a newly-created global talent development team focused on XM Services professionals.*Led organizational and capability analyses of a new division comprised of more than 47 teams*Developed and implemented nudge methodology that drove adoption of OKR tracking by 1000+ employees*Designed, tested, deployed, and optimized asynchronous/eLearning modules and courses*Sourced, developed interview materials, and conducted interviews for learning experience design professionals*Created and maintained multimodal onboarding documentation within a technical content management system

Provo, Utah Area

Developed and maintained multi-modal training materials. Continuously analyzed employee behaviors and departmental outcomes, integrating findings to build improvements to support processes affecting more than 250,000 annual customer interactions.*Conducted comparative analysis of instructional design technologies/platforms*Evaluated and refined new job-specific content for potential integration into existing curriculums*Customized and refined existing learning and development offerings to align with evolving company needs*Trained new hires to use Qualtrics products and provide tech support to external customers*Studied employee satisfaction, retention, and experiences during a 100% shift to a remote work model.

Sydney, Australia

Spearheaded white-glove communication, support, and advisory functions for multiple multi-national corporate customers, positively impacting millions of dollars of annual revenue. Analyzed support team workflows and implemented streamlined processes to increase efficiency and employee satisfaction.*Created and presented product demos for major clients*Developed product information and marketing materials*Drafted and maintained standardized team operating procedures *Designed and implemented specialized technical solutions in response to client requests*Served as global chair of Qualtrics’ Green Team employee resource group, promoting sustainability awareness and practice throughout the company

Provo, Utah Area

Analyzed and solved complex, technical product questions for thousands of users. Delivered accessible summaries of complex issues and functions while ensuring that customer satisfaction remained high. *Created and deployed over 2,000 technical solutions for domestic and multinational clients*Led the gap analysis and redesign of two support rep training curriculums for specialty products*Redesigned support specialist training, yielding a 2% QoQ increase in customer satisfaction*Maintained an individual client satisfaction rating of 98.4%*Administered, and managed teams for, the companywide employee transit program serving 100+ employees*Served as local chapter lead for Qualtrics’ Q-Pride employee resource group

Greater Philadelphia Area

Greater Philadelphia Area

Conducted research and developed/maintained German-language textbooks and digital learning content at a large research institution.*Managed textbook indexing as a member of a curriculum development team with two professors*Conducted research and analysis supporting the production of a new German-language textbook*Developed and maintained learning offerings in Canvas ( learning management system)

Philadelphia, Pa

[Department of Germanic Languages and Literatures]-Prepared and organized conference and meeting spaces-Designed posters and fliers for classes, and lectures in English and German-Scanned and copied books, articles, and other materials for professors-Answered and transferred calls within the department in English and German

Greater Philadelphia Area

Collaborated with faculty to develop, source, and curate materials and assignments for undergraduate courses.*Collaborated with Penn Green Campus Partnership faculty to create courses for the Integrating Sustainability Across the Curriculum initiative*Developed interdisciplinary curriculum spanning the German and Legal Studies departments*Conducted literature reviews on both English and German articles*Independently designed large-scale course research and assignments*Integrated current news and events into course content

Greater Philadelphia Area

[University of Pennsylvania/University City Turf]*Registered hundreds of Pennsylvania voters as a part of a non-partisan GOTV effort*Recruited, scheduled, and coordinated campaign volunteers, both in-person and in phone-banks*Entered hundreds of voter registration forms into NGP VAN database as the team's Data Captain

Bullhead City, Arizona

*Deployed campus-wide networking infrastructure*Imaged and otherwise prepared new machines for deployment*Troubleshot hardware and software issues

Karlsruhe Area, Germany

[Institute for Neutron Physics and Reactor Technology]*Modeled nuclear reactor cores using Serpent, a Monte Carlo code*Worked with Linux-based server cluster using a command-line interface*Investigated German energy policy in English and German

Bullhead City, Arizona

[P.R.O. Realty Main Office and Silver View RV Resort]*Contacted customers domestically and internationally regarding reservations and offers*Answered and transferred calls across offices*Designed fliers, posters, and other informational signage*Filed paperwork and other documents in an extensive physical file system*Collected data from the Mohave County Geographic Information System (GIS)*Organized, administered, and networked computer systems *Managed a point of sale system (RV Park Deli)

Bachelor Of Arts - Ba, German Language And Literature

Activities and Societies: Penn Band, STWing (The Science and Technology Wing), Penn Flutes

Master Of Science In Education, Learning Design And Technology, Curriculum And Instruction

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Marching Band, Interact, SADD (Students Against Destructive Decisions), FBLA (Future Business Leaders of America)