Senior Project Manager
CurrentOversees the coordination and installation of intricate furniture orders for Wayfair's largest clients. Manages teams of 5-10 internal and external stakeholders for 30+ ongoing projects, simultaneously. Personally responsible for the creation of net promoter score surveys for consolidated delivery team and a process for using data analysis of these to report on and engage with 3rd party agents. Also personally, developed onboarding process and documents for project management training and conducted regular training sessions for new hires.