Samuel Jayakumar

Samuel Jayakumar Email and Phone Number

Team Manager @ Sutherland Global Services
Samuel Jayakumar's Location
India, India
Samuel Jayakumar's Contact Details

Samuel Jayakumar work email

Samuel Jayakumar personal email

n/a
About Samuel Jayakumar

Six Sigma Black Belt Certified Professional with thorough knowledge of problem solving approach and expertise in applying the statistical tools in quality domain.Key player in driving process improvement Lean & Six Sigma projects to meet the metrics.

Samuel Jayakumar's Current Company Details
Sutherland Global Services

Sutherland Global Services

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Team Manager
None
Samuel Jayakumar Work Experience Details
  • Sutherland Global Services
    Team Manager
    Sutherland Global Services
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  • Sutherland Global Services
    Team Manager
    Sutherland Global Services Dec 2013 - Present
    Ensure client SLAs productivity and quality are metLiaise with internal/external customers/clientsManage and schedule own/team work to required timescales and Service Levels Ensure that agreed processes /standards/ timescales/ Quality Requirements / are adhered to.To act as main contact point and support customers/colleagues to resolve internal/external and escalated queriesEscalate and Resolve Process related problemsManage reporting generate, review and analyse weekly / monthly reports
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  • Sutherland Global Services
    Senior Specialist Quality
    Sutherland Global Services 2004 - 2013
    Chennai
    Six Sigma Projects,Transaction Monitoring Audits,QA Team handling skills,FMEA audits and process improvement initiatives.Experience in handling a team of Quality Analysts and conducting weekly review meetings with Calibration and discussion on team performance.Key Player from quality front in driving Six Sigma projects to show process improvements and gained Client appreciation.Have rendered support in Root cause Analysis, to Deploy Process FMEA and Kaizen Initiatives
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  • Firstsoft Technologies
    Team Lead - Software Projects Marketing
    Firstsoft Technologies Jul 2001 - Nov 2003
    Chennai Area, India
    Brief about the projects designed/developed by our organization to the potential Customers

Samuel Jayakumar Skills

Six Sigma Quality Assurance Process Improvement Program Management Requirements Analysis Team Building Bpo Quality Management Business Process Improvement Root Cause Analysis Management Process Excellence Service Delivery Fmea Kaizen Retail E Commerce Customer Service

Samuel Jayakumar Education Details

  • V.R.S.C.E.T
    V.R.S.C.E.T
    First Class

Frequently Asked Questions about Samuel Jayakumar

What company does Samuel Jayakumar work for?

Samuel Jayakumar works for Sutherland Global Services

What is Samuel Jayakumar's role at the current company?

Samuel Jayakumar's current role is Team Manager.

What is Samuel Jayakumar's email address?

Samuel Jayakumar's email address is sa****@****bal.com

What schools did Samuel Jayakumar attend?

Samuel Jayakumar attended V.r.s.c.e.t.

What skills is Samuel Jayakumar known for?

Samuel Jayakumar has skills like Six Sigma, Quality Assurance, Process Improvement, Program Management, Requirements Analysis, Team Building, Bpo, Quality Management, Business Process Improvement, Root Cause Analysis, Management, Process Excellence.

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