• Addressing customer inquiries, resolving issues.• Ensuring a seamless banking experience for solicitors and customers. • Organizing workflow, queue management, and query resolution. • Underwent comprehensive training in various specialized hubs like Indexing &Routing, Payments, and Complex each of which played a crucial role.Handled pilot process TLS (Transport Layer Security) & LX (Lenders Exchange)where we directly resolve statement and additional requests via mail and LX portaland received client appreciation in a short period of time

• Provide end-to-end service support to our customers. • Attend to customer queries, issues and grievances over email and live chat. • Work with internal teams to resolve customer issues promptly. • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service, must ensure that patients and insurance companies are properly billed for all services, and the payments are received, processed in a timely manner.