Samuel Long work email
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Samuel Long personal email
I'm a proven problem-solver, with a flair for customer service and a powerful desire to pick up new skills wherever possible. ITIL 4 and Service Desk Institute SDM certified.My skills have been gained from time spent working in IT Service Delivery, first and second-line IT technical support for a large local authority, running a university sports society, customer service retail positions, and as a founding member of a startup company specialising in event management.I believe that efficient processes, ethical and sensible management and a dash of creativity can do great things for almost any organisation, but also that sometimes there is no better alternative than to 'muck in' (to use an expression from my home county of Norfolk) and complete tasks as needed.I'm adept at working in a Agile environment, using core IT application types (including Office 365, Active Directory, Assyst/Remedy/TOPdesk ITSM software) and various methodologies to fulfil Service Management functionsIn my spare time I enjoy DIY, skiing, and game design.
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It Systems ManagerBurendoYork, Gb
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It Service ManagerTeam17 DigitalYork, Gb -
It Service Desk ManagerTeam17 Digital Mar 2023 - Present
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Service Desk ManagerThe University Of Huddersfield Nov 2021 - Mar 2023West Yorkshire, England, United Kingdom -
Imt Service Management LeadNorfolk County Council Oct 2018 - Dec 2021Norwich, United KingdomPrimary responsibilities:- Line management of the IMT Service Desk in all areas- Incident and Major Incident management- Knowledge database management- Problem ManagementI have also been extensively involved in a variety of other areas as part of an agile Service Delivery team; including stepping in to cover Change Management and Service Delivery as a whole when required, communications, resilience/emergency planning, development and testing of our ITSM system including development of a new self-service portal, handling escalations and complaints as needed, and project work. -
Desktop Support TechnicianNorfolk County Council May 2017 - Oct 2018After working on the IMT Service Desk, I developed my technical knowledge and successfully applied for a role in the IMT Desktops team. The scope of this role was extremely broad, due to the wide range of devices and applications we supported at the time. These included:HP laptops and desktops - including build, config, support, decommissioning and repair - and peripheralsiPads (I took responsibility for learning the configuration and support of these early in my role, as they were a new device for the organisation)Android smartphones and tabletsWindows 7/8.1/10SCCM 2007/2012Active DirectoryOffice 365Airwatch & MobileIron MDMVarious other software products including AutoCAD, Adobe CC, Axios Assyst ITSM
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Service Desk AnalystNorfolk County Council Aug 2016 - Apr 2017I worked as a first-line support Service Desk Analyst. Duties included responding to and resolving customer issues and queries (via phone, email and face-to-face); reporting and statistics, and various other customer-focused duties.
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R&D ManagerDark Cleo Productions May 2014 - Oct 2016Huddersfield, United KingdomI helped to found and manage a startup social enterprise called Dark Cleo Productions. Based around the key principle that all 'gamers' - whether computer, board, card, or pen-and-paper players - form a similar core audience, the idea was to target this market with a single 'nexus' for all varieties of gaming.During my time with Dark Cleo Productions, we exhibited with great success at venues such as London Film and Comic Con (Earl's Court), Play Manchester (Trafford Centre), and Destination Star Trek (NEC) and began production of several original games. I was also responsible for designing and managing the company's brand identity, including logo, website and other materials.
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Office Administrator (Temporary) - Internal AuditNorfolk County Council Jul 2014 - Aug 2014Norwich, United Kingdom
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Undergraduate - Transport Design Ba(Hons)University Of Huddersfield Sep 2011 - Jun 2014Huddersfield, United KingdomI graduated from university with an Upper Second class Bachelor's Degree with Honours in Transport design. The course involved the entire design process from idea generation and research to development and end-of-life assessments, with a variety of techniques being used - such as rendering, sketching, prototyping, animating and many more.
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Laboratory Technician (Temporary) - MetrologyNorfolk County Council Trading Standards Jun 2013 - Sep 2013Norwich, United Kingdom
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Work ExperiencePelorus Planning And Property Consultancy Jul 2009 - Aug 2009Dereham, Norfolk, UkSummer work experience in an architectural design office. I worked as part of a small team shadowing a senior architect, also interacting with CAD modellers, admin staff and outside individuals. During my time there, I conducted research visits, designed plan views, performed basic admin work and assisted with general daily tasks in the office.
Samuel Long Skills
Samuel Long Education Details
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Upper Second Class
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Dereham Sixth Form CollegeEnglish - A*, Maths - B, Product Design -B
Frequently Asked Questions about Samuel Long
What company does Samuel Long work for?
Samuel Long works for Burendo
What is Samuel Long's role at the current company?
Samuel Long's current role is IT Systems Manager.
What is Samuel Long's email address?
Samuel Long's email address is sa****@****.gov.uk
What schools did Samuel Long attend?
Samuel Long attended The University Of Huddersfield, Dereham Sixth Form College.
What skills is Samuel Long known for?
Samuel Long has skills like Teamwork, Photoshop, Research, Public Speaking, Microsoft Office, Data Analysis, Powerpoint, Microsoft Excel, Microsoft Word, Solidworks, Sketching, Cad.
Who are Samuel Long's colleagues?
Samuel Long's colleagues are Devyani Lamba, Mba, Sean Dotchin, Ramon Rodriguez Galvez, Steve Hodgson, Ashley Blackwell, Matthew Ellwood, Clare Mackintosh.
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Samuel Long
United Kingdom -
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2hotelchocolat.com, hotelchocolat.com1 +443444XXXXXX
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