Samuel Long Email & Phone Number

York, Gb

York, Gb

West Yorkshire, England, United Kingdom

Norwich, United Kingdom

Primary responsibilities:- Line management of the IMT Service Desk in all areas- Incident and Major Incident management- Knowledge database management- Problem ManagementI have also been extensively involved in a variety of other areas as part of an agile Service Delivery team; including stepping in to cover Change Management and Service Delivery as a whole when required, communications, resilience/emergency planning, development and testing of our ITSM system including development of a new self-service portal, handling escalations and complaints as needed, and project work.

After working on the IMT Service Desk, I developed my technical knowledge and successfully applied for a role in the IMT Desktops team. The scope of this role was extremely broad, due to the wide range of devices and applications we supported at the time. These included:HP laptops and desktops - including build, config, support, decommissioning and repair - and peripheralsiPads (I took responsibility for learning the configuration and support of these early in my role, as they were a new device for the organisation)Android smartphones and tabletsWindows 7/8.1/10SCCM 2007/2012Active DirectoryOffice 365Airwatch & MobileIron MDMVarious other software products including AutoCAD, Adobe CC, Axios Assyst ITSM

I worked as a first-line support Service Desk Analyst. Duties included responding to and resolving customer issues and queries (via phone, email and face-to-face); reporting and statistics, and various other customer-focused duties.

Huddersfield, United Kingdom

I helped to found and manage a startup social enterprise called Dark Cleo Productions. Based around the key principle that all 'gamers' - whether computer, board, card, or pen-and-paper players - form a similar core audience, the idea was to target this market with a single 'nexus' for all varieties of gaming.During my time with Dark Cleo Productions, we exhibited with great success at venues such as London Film and Comic Con (Earl's Court), Play Manchester (Trafford Centre), and Destination Star Trek (NEC) and began production of several original games. I was also responsible for designing and managing the company's brand identity, including logo, website and other materials.

Norwich, United Kingdom

Huddersfield, United Kingdom

I graduated from university with an Upper Second class Bachelor's Degree with Honours in Transport design. The course involved the entire design process from idea generation and research to development and end-of-life assessments, with a variety of techniques being used - such as rendering, sketching, prototyping, animating and many more.

Norwich, United Kingdom

Dereham, Norfolk, Uk

Summer work experience in an architectural design office. I worked as part of a small team shadowing a senior architect, also interacting with CAD modellers, admin staff and outside individuals. During my time there, I conducted research visits, designed plan views, performed basic admin work and assisted with general daily tasks in the office.

Transport Design Ba (Hons), Industrial And Product Design, Upper Second Class

Activities and Societies: Fencing Team (Club Armourer, 2012/13, Club President 2013/14), F.R.A.G Gaming Society member. My degree taught.

English - A*, Maths - B, Product Design -B

Activities and Societies: Student Council member and community representative (for events, funding proposals, etc).