Samuel Palmer Email & Phone Number

Phoenix, Az, Us

Denton, Texas, United States

Manages multiple teams responsible for handling patient records and insurance information from over 40 different dental practices processing approximately 1,000 patients daily.Leads projects for dental groups spanning 44 locations, managing 350+ patient records and insurance information daily.Liaise with the front office personnel of dental practices to verify patient information and resolve issues promptly.Completes the onboarding process of new clients which includes meticulous, multi-step procedures.Accurately maintains client databases with attention to detail for verifying patient benefits and creating custom Dental Plan Benefit Breakdowns.Collaborates with the IT department to troubleshoot technical issues both in-office and for dental practices.Provides solutions via a support ticket system to ensure the clients needs are met.Monitors employee hours and oversees the onboarding process, contributing to the development of training programs.Effectively utilizes team strengths to guarantee accurate and timely completion of tasks.Participates in management meetings to establish and review guidelines for office procedures and provide team productivity reports.

Denton, Texas, United States

Verify 80-120 patients a dayUse several software to complete tasks (Microsoft Office, Screen Connect, Fresh Desk, Dental Software, etc.)Works with IT to help troubleshoot tech issues in the office and for Dental practicesAnswers support tickets for Dental PracticesCreate custom Dental Plan Benefit Breakdowns in ExcellTrained in 7 Dental software (Open Dental, Dentrix, Eaglesoft, Curve, etc)Call Insurance carriers regarding benefits and plan informationWork closely with the Front Office of Dental practices to verify their patients and solve issuesHead of a team that works with over 15 dental practicesManage team members to make sure tasks are completed and help where neededKeep track of employee hours and monitor overtimeHelped develop training for incoming employeesTrained incoming employeesHelp set guidelines for in and out-of-office procedures

The Colony, Texas, United States

Entered 40-50 flooring repairs a dayCalled customers regarding Covid-19Allocated material from warehouse using our inventory softwareMade between 40-50 work orders for flooring crewsWorked on a team to complete new orders and repairsHandled customer complaints Worked with multiple building companies and field supervisors to complete orders

Krum, Texas, United States

Handle 40-50 cash transactions per dayTake customer orders and prepare to-go ordersAnswer calls and handle customer complaintsFollow-up with customers' request and assist in hosting guest