Samuel Phillips Email & Phone Number

Jacksonville, Florida, United States

• Lead, motivate, and support a global team within a time-sensitive and demanding environment that enables and improves I2C operations• Develop partnerships cross functionally and with the Wabtec client to strengthen operational capability• Deliver client facing / executive presentations at all levels of external organizations• Identify performance bottlenecks in the process and recommend technology led interventions that can be introduced• Drive transformations for internal and external clients• Continuously monitor/control process quality and propose ideas/projects for improvement.• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)

Jacksonville, Florida, United States

-Process development and implement growth opportunities within and between organizations.-Researched and evaluated processes that had long-term value for our organization, customers, markets, and relationships.-Provided expertise on systems, processes that could help streamline business functionality.-Worked with and monitored the end to end cycle of credit analytics from a Know Your Customer (KYC) perspective.-Established rapport with executive officers in order to understand needs of client.-Developed presentations to effectively communicate our proposals in a concise manner.

Jacksonville, Florida Area

➢ Analyze new and old receivables data to forecast past due percentage trends for client reviews➢ Run past due performance reports with previous and current data by running V-lookups ➢ Conducted research using AR focus groups to develop and implement new collection strategy that resulted in 80% past due reduction on strategic accounts ($300MM+) ➢ Collect and analyze data to facilitate and implement team goals to achieve metric targets. ➢ Set monthly targets based on month to month past due analysis to hit quarterly goal. ➢ Facilitate conversations with high level executive customers and clients ➢ Identify, propose, and execute collection strategies that pivot to customer/client needs ➢ Provide root cause analysis and a fix on invoicing issues- which led to 96% increase in cash flow➢ Manage a team of 16 AR Reps

Jacksonville, Florida Area

• Responsible for day-to-day management of cash resolution and life cycle management• Provide leadership and direction to Accounts Receivable team in regards to various issues, day to day tasks, and ways to achieve objectives• Forecast receivables, evaluating and escalating issues to appropriate internal and external client contacts• Develop long and short-term action plans that support the business' strategic direction for the Healthcare portfolio.

Jacksonville, Florida Area

-Re-established previously damaged customer relations to multiple highly strategic accounts.-Reduced receivables by 80% bringing in over $11.5 million over a span of 9 months.-Educated and advised team members of best practices that assisted in reconciliation of aged items-Helped develop strategy on colleagues accounts that would increase customer/client relations, while establishing a formula for successful forecast of collections on receivables.-Evaluate data in receivables to forecast future capital.

Jacksonville Area, Florida

-Review aging reports and initiate calls to customers in regards to account balances,-Initiate calls to major account customers, research and resolve billing issues on complex accounts that have resulted in delinquent payment. -Resolve customer complaints and research account discrepancies; analyze receivables data for customers. -Evaluating and escalating issues to appropriate internal and external contacts. -Plan and implement various strategies that would best impact customer and client relationships.-Evaluate data in receivables to forecast for future capital. -Daily interaction with outside customers, including follow-up with customers when expected payment has not been received.

Jacksonville, Florida Area

Assisted with the organization of daily events.Coordinated logistics of delivering documents to clientele. Provided astounding customer service for visitors in the building.Assisted in any clerical work that is needed.

Jacksonville, Florida Area

-Gathered information relevant to cases-Researched prosecution evidence -Interviewed defendants-Witnessed courthouse proceedings-Viewed cases of jury trials