Samuel S. Email & Phone Number

Bellevue, Washington, United States

As the Area Manager, I am responsible for managing a team of Location Managers and providing guidance and support across The Bellevue Collection, including 5 operations. In addition, I am responsible for supporting the Director of Operations with complete oversight of the financial, operational, safety, and service-related success of the eastside region.Principal Job Duties Include:• Responsible for the financial, operational, safety, and service-related success for prestigious properties such as “The Bellevue Collection”, including 5 operations.• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations. • Promoting a culture of professionalism, accountability, and exceptional customer service among the team. Also, creating a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.

Seattle, Washington, United States

As the Portfolio Manager, I supported the Director of Operations and General Manager with complete oversight of the financial, operational, safety and service-related success of the entire region. I did not directly manage operations for any one specific hotel, but instead I supported a team of Hospitality Managers in achieving their goals across the entire region.Principal Job Duties Included:• Responsible for the financial, operational, safety and service success for the entire Hospitality region.• Responsible for cultivating client relationships and business retention.• Responsible for the management and development of the Hotel Portfolio team to accomplish annual and periodic goals/initiatives.• Monitored, reviewed, and analyzed the market rate structures.Highlights:✯ Promoted to oversee entire Northwest Hospitality Region.✯ Contributed to expanding the market and crafting proposals for prospective clients.✯ Fostering and sustaining relationships to cultivate a culture characterized by trust and accountability.✯ Implementation of national company policies and procedures.✯ Established a results-oriented management team dedicated to achieving tangible outcomes.✯ Designed comprehensive AvB (Actual vs. Budget) variance commentary to enhance understanding of Profit and Loss statements and track analytics effectively.

Seattle, Washington, United States

As the Area Manager, I supported the Regional Management team with complete oversight for financial, operational, safety, and service-related success at an assigned hotel location and operational oversight at other assigned hotels. Essentially, I acted as a Hospitality Manager at one dedicated hotel, while simultaneously supporting 5 hotels in the market.Principal job duties included:• Responsible for the financial, operational, safety and service success for 5 locations.• Managing, planning, scheduling, training, and directing the activities of Hospitality Managers, Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.• Ensured that increased revenue, controlled expenses, and customer satisfaction was maximized by maintaining the highest level of safety & service thresholds and initiatives that were aligned with the expectations of our various clients.Highlights:✯ Promoted to oversee 5 Hospitality locations, while assisting with the recruiting and training of new Hospitality Managers.✯ Implemented standardization across various functions, encompassing reporting on hotel occupancy, management of financial folders, scheduling, tracking drive rates, devising action plans for events, and other initiatives aimed at enhancing workflow efficiency.✯ Oversaw financial P&L statements for multiple locations while offering crucial strategic insights for optimizing business operations.

Seattle, Washington, United States

✯ Successfully launched operations for two new hotel sites under stringent operational limitations. Managed the recruitment and training of 45 employees, developed customized Standard Operating Procedures (SOPs) and guidelines, and implemented safety prevention measures that garnered recognition and adoption throughout the region.✯ Became the #1 Hotel on TripAdvisor 1 year ahead of schedule through a service-focused culture. ✯ Created a “Claims Prevention” plan to mitigate a high rate of damage claims via specific incentives and training; secured an 80% decrease and record-breaking cost savings of $2.5k. ✯ Noted for vital contributions in creating/revising annual & COVID budgets. Recommended new software to better track financial reconciliations and ensure the smooth execution of audits.✯ Achieved the highest-scoring Coyle review (96.2%) in July 2019 from Coyle Hospitality Group despite organizational challenges, earning commendations for diligence and dedication.✯ Hosted meetings with the team, managed parking applications for new clients, and recommended other changes for enhancing productivity in a fast-paced workplace.

Woodinville, Washington, United States

✯ Coordinated strategic planning for valet events throughout the greater Seattle Area✯ Assisted in the transition of our first Hospitality Location in Bellevue.✯ Assistant Manager at the Seattle Bellevue Marriott

Psychology

Activities and Societies: Black Student Union, African Student Association

Education record

Education record