Samuel Weber Email & Phone Number

Richmond, Virginia, United States

In our Launch of the Monitoring Central station in Richmond VA. I have had the privilege of hiring a small but mighty team of trainers and content developers.With all of our efforts combined, we have achieved amazing things such as:Onboard over 100 Speciaslits via a best-in-class frontline monitoring newhire programBuild on the foundational materials to provide upskill training. Partnered with internal SimpliSafe resources and external partners to iterate our content as we go.Build content and programmatic support for the launch of net new technology and services.All this and we are just getting started!

Richmond, Virginia

Skills building and Knowledge management for Med - Surge Sales Teams (including sales support teams) Sales training team delivers communication, education, and training to national sales team members. Knowledge management of internal LMS and partner services focused on delivering alternate source learning. Partnered with Executive leadership team in order to establish unified McKesson sales process. • Developed Progression Session program.• Developed award-winning FSR and Health Systems Training programs.• Implemented Kirkpatrick system for measuring Training impact.• Heartbeat of Customer Experience for (Feb 2018) (June 2017)• Improved interdepartmental communication using Salesforce.com training.• Reduced new customer onboarding time by 60%

Richmond, Virginia

Lead development of learner centric critical component training for all warehouse operations. Executive consult on functional change and engineering standards within Medical Surgical division. Established net/change training curriculum of blended learning modules. Mentor and foster a growing team of remote trainers that enable swift change management and support for new functionality. Built and implemented train the trainer functionality and continuing development of a strong SME users group to support functional needs in the operations community.•Design, build and manage the training of all warehouse workers in 15 locations nationally. •Unified all operations training under the experience first model.•Developed top tier subject matter experts into dynamic trainers at each of the distribution center locations (Four warehouse level promotions to date). •Multi-phased development and custom deployment of blended learning material to meet the needs of an ever evolving business. (Successful deployment of 86 user facing changes to date)

Training Consultant and Subject matter Expert in Call center training related to all operations for the Healthcare Exchange Program. Conducting formal classroom courses, workshops, seminars and computer based/computer aided training. Provides daily reporting and analysis to executive leadership. Met all Government imposed deadline to support Virginia Exchange Program.•Supervised on-boarding of first level Health Care reform Act Customer service reps. •Delivered over 4000 hrs of instructed led course material.•Reduced Proficiency time for new hire students to 8 weeks. •100% service rate Product launch (Oct 1)

Recruited as trainer for The Centers for Medicare and Medicaid services. Certified Gold level Trainer of agents in both on-boarding and consistency training. Member of consistency team assigned to promote accuracy in a time of turbulent healthcare change. Chester service centers responsible for over 2.7 million calls per quarter in 2010. •Facilitated training of over 400 Customer Service Representatives. •Achieved 90% pass rate on assessment and certification of all participants. •Monitored over 100 hours of recorded calls to ensure quality guidelines set by the Centers for Medicare and Medicaid Services. •Conducted research for call center current policies, procedures and trainings. •Prepared 270 new hires to use federal systems, databases and web based solutions as Customer Service Representatives for 1-800-Medicare helpline. •Proctored federally mandated certification of Customer Service Representatives

Promoted internally, apprenticed under master trainer. Certified through the use of nationally recognized certification programs (Bob Pike). Developed into a versatile trainer who quickly impacted the department. Improved training delivery methods with use of Flash based training modules. Instrumental in the selection and implementation of modern Learning Management System (plateau)•Instructed onboard training of over 1000 Direct Sales Agents. •Maintained a 96% retention rate of new hire agents at one year mark•Conducted quality calibrations, increasing close rate to an average of 26%. •Designed interactive Computer Based Training using Flash based Software increasing deployment of critical information. •Tracking and reporting on knowledge levels, assessments and certification.

Sale, delivery and installation of stock and custom order appliances. Exceeded monthly sales goals and maintain department profitability. Increased specialty item sales 7% in 2005.

Exceeded monthly sales goals in a fast paced and highly competitive commission based sales floor. Presidents Club Award over 100 times. Five time hero pin award winner for outstanding customer service. Conducted Regional Roll-out classes for six Richmond area locations to promote understanding of new Comcast broadband technology. Sold and activated over 4000 service packages including High-speed internet and cable TV.

Bfa, Sculpture

Diploma, Art