Sam A. Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

I am thrilled to work within an organisation that cares about democratising coaching and achieving scalability with our top tech and a vast network of coaches all over the globe.Within this role:- I am our participants' first point of contact, ensuring they have a seamless experience with Ezra. I achieve this by answering their questions and caring deeply about keeping them engaged with their program. Listening and learning.- I manage tickets of differing priority… Show more I am thrilled to work within an organisation that cares about democratising coaching and achieving scalability with our top tech and a vast network of coaches all over the globe.Within this role:- I am our participants' first point of contact, ensuring they have a seamless experience with Ezra. I achieve this by answering their questions and caring deeply about keeping them engaged with their program. Listening and learning.- I manage tickets of differing priority ensuring all are answered within 24 business hours whilst pushing positively.- I support our Customer Success managers with their project management. I do this through effective time management, completing engagement tasks relating to our clients, and being readily available to assist with high-priority and caring Deeply.- I have built solid interdepartmental relationships, creating an environment of clear communication and consistency. Owning it together.- I analyse data to look for trends within engagement and identify patterns that require escalation—keeping it simple.I can't wait to see how I grow within Ezra, and I feel privileged to work for an organisation that wants to keep people happy in the workplace. All the while practising what they preach, so I'm enjoying the ride. Show less

London, England, United Kingdom

London Area, United Kingdom

Helping organizations simplify and automate the management of their hybrid active directories and removing the stress of protecting their privileged accounts.

SaaS

 Had exposure to and built strong relationships with senior-level internal stakeholdersacross the organisation. Utilised market investment knowledge and relationship management skills to adviseapplicants on new auction investment opportunities Maintained and strengthened relationships with a portfolio of investors and developers. Enhanced company reputation and customer loyalty. Promoted the full range of services provided to generate maximum income forFoxtons… Show more  Had exposure to and built strong relationships with senior-level internal stakeholdersacross the organisation. Utilised market investment knowledge and relationship management skills to adviseapplicants on new auction investment opportunities Maintained and strengthened relationships with a portfolio of investors and developers. Enhanced company reputation and customer loyalty. Promoted the full range of services provided to generate maximum income forFoxtons and their business partners through lead referrals. Show less