Sam Bowman Email & Phone Number

San Francisco Bay Area

• Triages all inbound customer support tickets for ELRP (the Emergency Load Reduction Program), PSR (Power Saver Rewards), DSGS (Demand Side Grid Support).• Answers inbound calls and emails for ELRP, PSR, and DSGS participants, aggregators, and service providers.• Helps customers enroll in PSR and ELRP A.1 (Direct Enrollment) and A.4 (VPP); and supports aggregator and Demand Response Provider enrollment in various ELRP subgroups.• Processes SCE and PG&E ELRP bulk enrollments for customers with many sites.• Supports team review and processing of DSGS Provider applications.• Helps draft meeting agendas and taking notes for internal and external meetings.• Drafts updates to process documentation as necessary.• Supports development of ELRP A.1 and A.6 (PSR) customer communications materials.• Participates in DEI Team to support development and implementation of initiatives to promote Diversity, Equity, and Inclusion at Olivine in hiring, in workplace culture, and in how we serve our customers. • ELRP/PSR/DSGS event dispatch support.

San Francisco Bay Area

• Triaged all inbound customer support tickets for ELRP, PSR, and DSGS.• Answered inbound calls and emails for ELRP, PSR, and DSGS participants, aggregators, and service providers.• Helped customers enroll in PSR and ELRP A.1 (Direct Enrollment) and A.4 (VPP)• Processed PG&E and SCE ELRP bulk enrollments for customers with many sites.• Helped onboard new Customer Service Coordinators.• Initiated, tested, and implemented alt text for the visually impaired in Olivine DER™ User Guides.• Developed best practices guide for mindfully supporting and de-escalating upset customers.• Joined DEI Team to support development and implementation of initiatives to promote Diversity, Equity, and Inclusion at Olivine in hiring, in workplace culture, and in how we serve our customers. • ELRP/PSR event dispatch support.

San Francisco Bay Area

• Answered inbound calls and emails for PG&E and SCE customers participating in Power Saver Rewards (PSR) and the Emergency Load Reduction Program (ELRP).• ELRP/PSR event dispatch support.

San Francisco, California, United States

Processed citywide voters at City Hall: issued standard or provisional ballots, updated voter registration information, etc.Post-election: Assisted with tabulation of ballots.

San Francisco, California, United States

Conducted household population counts for the US Census while preserving (and literally sworn for life to protect!) confidential information and the right to privacy.

Walnut Creek, California, United States

Supported community outreach and helped facilitate stakeholder engagement on the Sustainability Action Plan.Gathered data on water, PV permits, PACE retrofits, etc. for community and municipal inventories of GHG emissions, and researched reach codes and sustainability initiatives by other jurisdictions.Created new documents for the Community and Economic Development Department's community outreach: • Designed a Green Purchasing Guide for City staff. • Summarized a 20-page Environmentally Preferable Purchasing Guide with a one-page handout. • Created new affordable housing infographics and posters after researching data from CA HCD and other housing agencies and organizations.

San Francisco Bay Area

Coordinated, booked, and led volunteer groups at multiple community gardens and public parks in the Bayview, San Francisco.Led planning and execution of Habitat GSF's second Great Green Weekend. Coordinated with 4 community garden stakeholders and San Francisco Recreation & Parks Department.Used Salesforce NPSP daily. Ran reports on volunteer numbers across multiple sites, statistical/demographic changes over time, etc. Maintained data hygiene and volunteer confidentiality.

San Francisco Bay Area

Recruited and coordinated volunteers, updated waivers through DocuSign, surveyed volunteers via NPS scores, and helped with general outreach. Tabled at schools and community events throughout San Francisco, San Mateo, and Marin counties.

San Francisco, California, United States

San Francisco, California, United States

Conducted energy efficiency-related outreach on behalf of multiple utilities throughout the US.Recruited 5-10 people daily into PG&E’s SmartAC program. Contacted San Francisco businesses regarding the California Solar Initiative. Recruited dozens of businesses in the Pacific Northwest to participate in NEEA's Commercial Building Stock Assessment.