Samuel Conlin Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

•Achieved 7 percentage point increase YoY on employee engagement • Averaged a 23 Day Vacancy-to-Start for the facility’s blue-collar recruiting.• Championed various employee wellness initiatives and drove activities, education and awareness for 300+ non-union employees.• Partnered with operations leaders to upskill hourly workforce and integrate structure to a lean manufacturing-centered organization• Achieved 27% YoY increase on employee satisfaction survey regarding HR availability for employees• Named Foodservice HRBP of the Year

Chicago, Il, Us

• Ensured compensation packages were competitive with the local area. • Maintained turnover rate below 3% annually.• Averaged a 16 Day Vacancy-to-Start for the facility’s recruiting.• Championed various employee wellness initiatives and drove activities, education and awareness for 250+ employees.• Participated in the QRMP yearly audit and assisted in the development of procedures and corrective actions.• Managed the HR departmental budget.• Implemented automatic calling system to aid in communication with over 700 hourly employees.• Worked to provide a proactive approach to maintaining constructive relationships with the union including management of all contractual issues (grievances, arbitrations, etc.)

Chicago, Il, Us

Support HR team and client on human resource processes, including the following: workforce planning, annual reviews (performance/succession planning), compensation administration, organizational change/effectiveness, implementation of process improvement (Six Sigma / Lean/Heinz Global Production System (HGPS)), including change initiatives, planning, and facilitation; staffing and pipeline developmentMaintain all employee and applicant documentation as required by Heinz policy and governing agencies.Support the HR team in working with corporate compliance and law department to ensure regulatory compliance in all aspects of HR including assisting in ensuring that the affirmative action program/EEO program is kept current and all compliance record keeping is up to date and accurate. Assist in developing and administering appropriate training opportunities that assist employees to further their personal, career, and organizational development. Including conducting orientation for all newly hired employees. Maintain records as needed.Assist in managing employee relations by investigating, resolving, and communicating in regards to employee questions, issues, or concerns. Determine and take appropriate action to resolve issues in a timely, appropriate, and confidential mannerCoordinate and activate employee engagement and communication plans and activitiesAssist in championing employee wellness initiatives and drive through activities, education and awareness.Participate in the QRMP yearly audit and assist in the development of procedures and corrective actions.Accountable for the QRMP (Quality Risk Management Process) system and operational standards as outlined in the factory accountability list in order to achieve targeted RCR.

-Provide leadership to Customer Service team-Managed projects to improve customer retention and acquisition, as well as increase profits by 34%-Successfully implemented and maintained a proprietary CRM- Improved listings via SEO-Leveraged bot based system for improved speed and pricing in booking/upgrade process

-Provide customer support to over 500 customers-Handled customer complaints-Record accurate customer and sales data

Chicago, Il, Us

• Recruited, supervised and trained a group of 15 teens age 12-15 to develop leadership attributes and skills to be future counselors• Managed inventory and sales for a small concession area serving 150 campers

Minneapolis, Mn, Us

Process routine account transactions.Open accounts, including savings and checking.Help customers fill out deposit and withdrawal slips.Use adding machine.Disburse money to customers.Validate the deposit slip and stamp it by machine.Check for photo identification.Assist customers at the drive-through window.Greet people warmly and direct them to appropriate bank personnel.Handle loan payments and cash checks.Sell traveler’s checks and money orders.Collect loan and utility payments.Promote bank products.Record all transactions.Report suspicious activity to police.Exchange foreign currency.Count cash at beginning and end of shift.Balance currency, cash and checks in cash drawer at end of each shift.

Washington, Dc, Us

• Provided technical support to law enforcement officers in 50 states and 15 countries• Troubleshot with members of three federal departments to resolve computer systems complications; kept positive client relations

• Managed a 25-person staff and resolved confidential employee disgruntlements; management responsibilities for the pool and concession area • Started as a concession worker and was promoted 4 times, finally to become assistant manager. • As director of maintenance, created schematic diagrams and managed maintenance team

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Ob/Hr

(Transferred), Business Administration And Management, General