Samuel Jones
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Samuel Jones Email & Phone Number

Customer Service Investigator at Sensors Quality Management Inc.
Location: Sherwood Park, Alberta, Canada 12 work roles 2 schools
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Role
Customer Service Investigator
Location
Sherwood Park, Alberta, Canada
Company size

Who is Samuel Jones? Overview

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Samuel Jones is listed as Customer Service Investigator at Sensors Quality Management Inc., a company with 19 employees, based in Sherwood Park, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Samuel Jones.

Samuel Jones previously worked as Lead Tax Advisor & Customer Success at Cloudtax and Senior Representative at Primerica. Samuel Jones holds Business Management Diploma, Business Administration And Management, General from Mactech Education.

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Email format at Sensors Quality Management Inc.

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Sensors Quality Management Inc.

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Profile bio

About Samuel Jones

I am a dynamic professional with over 12 years of experience spanning customer experience (CX), project management, data analysis, financial services, and operational efficiency. My passion lies in creating seamless, inclusive experiences for customers and teams, driving measurable improvements, and fostering collaboration across departments.As a CX Lead at Intuit, I managed two of Canada’s three tax services independently, reducing audit processing times and spearheading accessibility initiatives that improved experiences for millions of users while ensuring compliance. My career has been built on a foundation of innovation, adaptability, and a relentless focus on customer satisfaction.Beyond CX, I bring expertise in financial planning, team coaching, and data-driven decision-making. Whether leading cross-functional projects, mentoring colleagues, or implementing new processes, I thrive on delivering impactful results and building strong, lasting relationships.I also dedicate time to causes I’m passionate about, including accessibility, youth empowerment, and volunteer work. As a solo parent to two toddlers, I understand the importance of work-life balance and bring the same dedication to my personal life as I do to my professional endeavors.With certifications in Lean Six Sigma, Incident Command, and CX best practices, I’m continuously learning and seeking new ways to innovate and grow. If you’re looking for a leader who values collaboration, inclusivity, and results, I’d love to connect!

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Sensors Quality Management Inc.
Sensors Quality Management Inc.
Customer Service Investigator
Sherwood Park, AB, CA
Website
Employees
19
AeroLeads page
12 roles

Samuel Jones work experience

A career timeline built from the work history available for this profile.

Lead Tax Advisor & Customer Success

Current

Toronto, Ontario, Canada

Assist with CRA certification processes, including entering, matching, andpassing certification test cases.Identify and fix issues related to the 2024 PDF changes and ensure all updatesare properly implementedProvide support to other tax experts as needed, answering questions andensuring consistent service qualityProvide tax advisory services, including.

Nov 2024 - Present

Customer Service Investigator

Current

Edmonton, Alberta, Canada

I maintain a thorough understanding of the organization’s customer service policies and procedures as they pertain to employee performance. Staying abreast of corporate compliance rules and regulations, I ensure accurate employee performance evaluations.Key Accomplishments:~ Compiled data, created, and submitted detailed reports while upholding.

Jul 2014 - Present

Senior Representative

Current

Edmonton, Alberta, Canada

Helping families and individuals earn more income and become properly protected, debt-free and financially independent.

Aug 2012 - Present

Photographer

Current

Edmonton, Alberta, Canada

As a Photographer, I deliver high-quality photography services while leveraging customer service, interpersonal communication, and project management skills. My focus on attention to detail and workload prioritization ensures customer satisfaction and successful execution of projects.Key Skills:~ Customer Service, Interpersonal Communication, Coaching.

Jun 2020 - Present

Customer Experience (Cx) Lead

Remote Canada

I led cross-departmental projects to enhance customer experience. My duties included documenting workflows, analyzing qualitative and quantitative data, prioritizing changes, and executing end-to-end projects while maintaining high compliance standards.Key Accomplishments:~ Managed CX for two of Canada’s three tax services independently, without management.

Jan 2020 - Nov 2024

Customer Service Agent

Edmonton, Alberta, Canada

As a Customer Service Agent, I provided exceptional support by assisting customers with inquiries, purchases, and returns while fostering a welcoming environment. I was in charge of filling, packing, shipping, and ordering online orders for customers, ensuring a smooth and efficient fulfillment process. My focus on communication and interpersonal skills.

May 2018 - Jan 2019

Night Auditor

Edmonton, Alberta, Canada

As a Night Auditor and Front Desk Agent, I balanced daily financial records, created detailed reports, and ensured compliance with company policies and procedures related to financial and front desk practices. I provided exceptional guest service while managing various front desk tasks, such as check-ins/outs, reservations, and payment processing, ensuring.

Sep 2016 - May 2017

Data Manager

Bethany, Ontario, Canada

As a Data Manager, I oversaw delivery logistics, data integrity, and client communications to ensure seamless operations. I scheduled appointments for local deliveries, digitalized paperwork from drivers and dispatchers, and maintained an accurate and reliable digital database. My role included conducting detailed analytics to identify trends and optimize.

Aug 2015 - Sep 2016

Retail Key Holder

Lindsay, Ontario, Canada

As a Retail Key Holder, I was entrusted with overseeing store operations, including opening and closing procedures, balancing daily sales, and ensuring a seamless customer experience. I specialized in selling high-end products such as cameras and phones, providing tailored recommendations to meet customer needs. Additionally, I operated wet photography.

Apr 2015 - Aug 2015

Rural Carrier

Orono, Ontario, Canada

As a Rural Mail Courier, I ensured the accurate and timely delivery of mail and packages across rural routes. My responsibilities included safe motor vehicle operations, securely handling highly confidential mail, and maintaining excellent customer service. I demonstrated strong organizational skills and time management to meet tight delivery schedules.

Jun 2008 - Mar 2015

Training Store Manager

Rangco'S

Bethany, Ontario, Canada

As a Manager in Training, I worked directly with the owner of a general store, gas station, and Canada Post outlet, gaining hands-on experience in business operations. During the owner's six-month absence, I managed day-to-day operations, ensuring smooth functioning across all areas of the business. I was also fully responsible for the post office.

Jun 2005 - Sep 2014
Team & coworkers

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2 education records

Samuel Jones education

Business Management Diploma, Business Administration And Management, General

Mactech Education

License From Transport Canada To Pilot Aircraft, Aircraft Pilot (Private)

Trent Air Flight Academy
FAQ

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What company does Samuel Jones work for?

Samuel Jones works for Sensors Quality Management Inc..

What is Samuel Jones's role at Sensors Quality Management Inc.?

Samuel Jones is listed as Customer Service Investigator at Sensors Quality Management Inc..

Where is Samuel Jones based?

Samuel Jones is based in Sherwood Park, Alberta, Canada while working with Sensors Quality Management Inc..

What companies has Samuel Jones worked for?

Samuel Jones has worked for Sensors Quality Management Inc., Cloudtax, Primerica, Lifetouch, and Intuit.

Who are Samuel Jones's colleagues at Sensors Quality Management Inc.?

Samuel Jones's colleagues at Sensors Quality Management Inc. include Robert Schachter, Marni Rebelo, David Lipton, Melody Nadeau, and Nafisa Rafi.

How can I contact Samuel Jones?

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What schools did Samuel Jones attend?

Samuel Jones holds Business Management Diploma, Business Administration And Management, General from Mactech Education.

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