Sam Hayden Email & Phone Number

As a member of the Flex Front Office Support team, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux and Unix environment. As a primary point of contact for customers, be responsible for maintaining and improving positive long term partnerships between Motorola Solutions and the Customer'sReceives requests for computer technical assistance and problem resolution from customers or company employees. Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.Directs activities to contribute to the overall performance of the Flex Front Office Support operations.May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.Places appropriate priority on problems reported by customers or internal personnel.Proactively seeks to identify ways to improve assigned team, the Flex Front Office Support team and the company.Performs other duties and tasks as given by Team Leads, Managers, or Director.

As a member of the Flex Front Office Support team, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux and Unix environment. As a primary point of contact for customers, be responsible for maintaining and improving positive long term partnerships between Motorola Solutions and the Customer'sReceives requests for computer technical assistance and problem resolution from customers or company employees. Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.Directs activities to contribute to the overall performance of the Flex Front Office Support operations.May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.Places appropriate priority on problems reported by customers or internal personnel.Proactively seeks to identify ways to improve assigned team, the Flex Front Office Support team and the company.Performs other duties and tasks as given by Team Leads, Managers, or Director.

Communications Specialist: Receives, assesses, analyzes and responds to calls/requests for emergency services and assistance; determines nature of problem/need; identifies needed resource(s); contacts and communicates needs to appropriate resources; maintains contact with caller and responding resource; as needed, contacts other resources, adjacent agencies and others required to provide adequate response to the situation; checks data bases; provides information to requester; takes and relays information as needed.RMS Administrator: (Spillman) (November 2009 - October 2020)The Spillman Applications Administrator (SAA) coordinates the implementation, maintenance, and troubleshooting of the Spillman software. Responsibilities include setting up the Spillman tables as well as user groups, user privileges, Additionally, the SAA troubleshoots user problems and coordinates special needs with Spillman Technologies. As the support specialist, the SAA assists agency users on the use of the Spillman applications and acts as the internal help desk for systems problems. The SAA is also a data quality control specialist who checks key tables in the Spillman applications to ensure that the information contained therein has been properly entered.RMS Administrator: (Kaseware) (June 2017 – October 2020)Coordinates directly with Kaseware developers for the implementation, maintenance, and troubleshooting of the Kaseware system. Responsibilities include setting up the individual user, user groups, user privileges, and credential resets. As the Kaseware Administrator, this role assists agency users on the use of the Kaseware and acts as the internal help desk for systems problems. The Administrator is also a data quality control specialist who checks key tables in the Kaseware system to ensure that the information contained therein has been properly entered.

Wickenburg, Arizona, United States

Assisted Security management with developing and implementing Security protocol, duty schedules, and safety management. Provided hourly patrols of the facility to ensure the safety of the patients, staff, and visitors. Provide crowd control and traffic control for all security incidents. Investigate criminal activity and assist management with prosecution when necessary.Provide training to staff on radio communication and protocols. Use of first aid and life saving techniques when necessary. Maintain required training courses for job performance.