Samuel Lopoua - Mba, Cisa Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Key point of contact for PCI DSS (v3.2.1 and 4.0)-related queries and provide expert guidance to external merchants- Help profile the business to determine the business and assessment type.- Help merchant complete their self-assessment questionnaire for level 2 merchants.- Help with the remediation and scheduling of internal vulnerability scans with ASV.- Providing guidance to merchants on remediating scan vulnerabilities, special hosts, and special notes.- Exceptional communication skills with the ability to articulate complex security standards to a varied audience- Assess and remediate non-compliance issues related to PCI DSS

- Continuous monitoring of security controls and perform A&A documentation reviews- Identify/document/communicate assessment results, and update core IT security documentation- Review audit logs, system configurations, as well as policies, procedures, and processes related to NIST 800 series security controls- Perform Risk Management Framework (RMF) Step 4: Security Control Assessments - Validate and upload RMF documentation into the Enterprise portal or SharePoint - Process and submit Plans of Action and Milestones (POA&Ms)- Assess systems of varying scope and complexity, comprised of various technologies, while working on multiple assessments simultaneously- Develop Security Assessment Plans (SAP) and Security Assessment Reports (SAR) using Agency-provided templates- Review System Development Lifecycle documentation, network topology diagrams, System Security Plans and other documents that comprise existing A&A packages- Analyze and define security requirements for multiple levels of issues and design- Submit SAR for the development of Assessment and Authorization (A&A) package- Perform enterprise-wide risk analysis and vulnerability assessments, providing reports and recommendations - Schedule and conduct security control assessment kickoff meetings with stakeholders

United States

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Audit, Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations- Communicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as needed- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities- Stay current on internal work processes, policies and procedures. Attend required manager development training

- Take ownership of escalations from iOS,OS,iPadOS, WatchOS, tvOs, itunes unresolved tickets - iOS and OS software and hardware support - Customer Satisfaction [CS] Code issuance- Advanced technical support by Troubleshooting iOS,OS,iPadOS, WatchOS, tvOs- Remote software and hardware setup- Advanced Warranty Claim

- Overall responsible for sales development strategy for the French and English speaking market in Telecommunication wholesale. - Successful partnership with 19 companies in Europe with a monthly sales of over 100 000 Euros- Management customer satisfaction with 100% of customer retention rate.- Monitoring of the sales effectiveness and export delivery management.- Email marketing and cold calling.- Claim issue coordinator for the French and English countries in Europe.

- Developed a national sales strategy that increased the number of exchange participants By over 200% from stakeholder partnerships. - Account manager for large partnerships with key companies and NGOs In Côte d’Ivoire such as Standard Chartered Bank, Institut Pasteur, and the Ministry of Tourism.- Conducted exploratory sales meetings, annual reporting, and negotiations with HR and marketing executives in order to cultivate and expand AIESEC’s partnerships.- Attendance of different networking and external events, with companies and organizations, representing AIESEC. Lead and develop strategies for Corporate and Non-Corporate Relations management at 4 Local offices of AIESEC in Côte d’Ivoire. - In charge of the Product marketing Mix.

Master Of Business Administration - Mba, It Management

Master'S Degree, Marketing Management

Bachelor'S Degree, Marketing & Management