Responsible for data integrity and deployment of e-commerce data across various retail customers:• Communicated with customers and resolved complaints regarding data quality of products• Trained 3 new recruits on data quality control and developed new company education material• Automated daily team report process using Excel VBA, enhancing task productivity by 80%• Mapped out global company processes using Visio to enable visibility and understanding across departments• Volunteered to lead 4 team building events for total department

Developed and executed soccer league's marketing plans and community outreach program:• Expanded audience and players to the league through new game forms (EcoSoccer, Beach Soccer, Women's Soccer)• Created soccer integration project for socially disadvantaged people (Recognized by France's Institute of Social Service)• Gathered over 100 participants, 6 sponsors and 20 collaborators to participate in program• Directed team of 3 people and managed a project budget of $30,000• Built relationships with media including TV, radio and print reporters• Negotiated contract with local social enterprise for ongoing 50% discount off food for league players

Hosted and facilitated interactions with clients:• Managed inbound and outbound calls and registered data in the software program. • Managed cashier for the payment of reservations. Served drinks and food. • Achieved targets by building relationships with customers• Maintained good personal appearance in compliance with Le Five standards, and demonstrated a pleasant and helpful attitude.

Managed events and expanded means of communication via website and community management: • Led a team of 3 to organize an incentive event for 30 Adidas directors• Built and designed the company website in collaboration with an external vendor. Generated website content. • Ran community management for sport events. Reviewed and reported metrics on Facebook Analytics. Increased likes by 100%.

Leveraged data analysis to find insights to improve spectator experience• Steered a team of 20 students to administrate the survey to the target• Analyzed results with Sphinx, presented results and suggested customized solutions to improve spectators' satisfaction• Offered customized solutions to improve spectators' satisfaction