Sam Wilson Email & Phone Number

Cambridge, England, United Kingdom

In my role as a Customer Support Engineer at Gearset, I form part of the Customer Success team, offering expert support on our comprehensive Salesforce DevOps platform. I focus on understanding client needs and resolving complex technical challenges that occur in the Salesforce development process. My approach includes personalised, consultative.

Cambridge, England, United Kingdom

• As the General Manager at Art of Flooring, I shaped the company around the core values of Quality, Relationships, Education, and Sustainability. Committed to delivering high-quality flooring solutions, while building.
• Established and managed a new flooring company, overseeing market research, product sourcing, team development, and creation of a unique high-end showroom.
• Implemented customer focused business and marketing strategy, resulting in a profitable business generating over £1 million annual turnover.
• Led a team of 4 employees and 8 subcontractors in sales, operations, and customer service, fostering strong client relationships through proactive communication and personal service.

Cambridge, England, United Kingdom

• Joining the Corpus Christi Chapter of BNI Suffolk and Cambridge was vital in establishing Art of Flooring, as it enabled us to build relationships with local professionals and gain business through referrals and.
• Actively facilitated business opportunities for chapter members through effective referrals and enhanced chapter strength by successfully recruiting new members.
• Took on key responsibilities as the Treasurer Secretary, managing financial and administrative responsibilities for the chapter.
• Recognised for Outstanding Performance, receiving the Notable Networker Award in December 2017 and September 2018.

Cambridge, England, United Kingdom

• Introduced supplier incentive packages, boosting the marketing budget by 80%, which enabled more expansive and effective advertising campaigns.
• Created digital and print advertising materials for various products, including Fireworks, which streamlined the stock range and promoted bundled deals, leading to a 20% increase in revenue through effective upselling.
• Organised and promoted annual events with product demonstrations and promotions, enhancing shopper engagement and increasing the number of transactions by 60% compared to the average.

Cambridge, England, United Kingdom

• Provided comprehensive technical support, software setup and network maintenance, to ensure seamless operations.
• Developed and managed front-end and back-end websites across multiple company divisions, enhancing online visibility with targeted digital marketing campaigns.
• Key contributor to the development and management of the company's Amazon storefront, working with sales and buying teams to generate over £1.2 million in annual revenue.

Cambridge, England, United Kingdom

• Assisted customers in selecting and sourcing metals, and provided advice and support on custom small works engineering projects.
• Designed marketing brochures for metals and pipe clamp systems, enhancing product visibility and customer engagement.
• Implemented strategies for selling metals online, streamlining the sales process and expanding market reach.

Apprenticeship, Ict Professional

National Diploma, Photography

Gcse Maths, English, English Literature, Science, Art Graphics, German & Gnvq Ict