In my dynamic role as a Junior Systems Administrator / Helpdesk Level 3, I spearhead the resolution of complex technical issues, ensuring optimal system performance and user satisfaction. Key responsibilities and achievements include:Comprehensive Helpdesk Support: Act as the first point of contact for troubleshooting, efficiently resolving a wide array of helpdesk tickets to maintain seamless operational flow.Network Management: Oversee and manage basic networking for small businesses, including DHCP configurations and LAN equipment, ensuring reliable connectivity and performance.Unifi/Ubiquiti Networks: Specialize in managing Unifi/Ubiquiti devices and networks, optimizing wireless communication and network efficiency for various organizational needs.Virtualization Solutions: Provision and manage Hyper-V virtual machines tailored for development teams, enhancing their project execution capabilities and resource utilization.Office 365 and Azure Administration: Administer Office 365, Exchange, and Azure Active Directory, streamlining cloud services and ensuring robust security and accessibility.Azure Access Control: Implement basic Azure access control management, safeguarding data and resources through meticulous access policies and permissions.NBN Connection Provisioning: Manage the provisioning of NBN connections, delivering high-speed internet solutions to support organizational operations and digital activities.

Working collaboratively with a diverse range of health professionals, patients and institutions complemented with advanced customer service and interpersonal skillsEnsuring an excellent eye for detail to contribute to a high standard of data entry and accuracy with the capability to multitask and prioritise workload