Sanchit Sharma Email & Phone Number

Rosehill, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Technical Support & User Assistance:Help office bearers with tech issues by researching problems, answering questions, and fixing computer and network glitches.Assist with employee onboarding/offboarding, manage IT assets, and coordinate related processes.Provide support for various software like Microsoft Office 365 (Outlook, Teams), Adobe Products, VPNs, and other PC applications.IT Equipment & System Management:Install, configure, troubleshoot, and maintain IT equipment like projectors, meeting booking systems, audio/visual setups, and video conferencing systems.Set up standard operating environment (SOE) Windows on laptops and manage intune autopilot deployments using Microsoft Azure AD.Manage and update Active Directory and ServiceNow for smooth IT operations.Generate and assign secure access tokens (using RSA SecureID Console) for user authentication.Remote Support & Inventory Management:Provide technical support remotely to users who are not physically in the office.Track and manage the stock of all IT-related hardware equipment.Continuous Improvement & Learning:Collaborate with regional and offshore IT teams to refine IT services and processes for better efficiency.Gain expertise in setting up and troubleshooting MacBooks and other Apple products.

Australia

Sydney, New South Wales, Australia

Technical Support & User Assistance:Help office bearers (over 50) with tech issues by researching problems, answering questions, and fixing computer and network glitches.Assist with employee onboarding/offboarding, manage IT assets, and coordinate related processes.Resolving and handling tickets in ServiceNow.Provide support for various software like Microsoft Office 365 (Outlook, Teams), Adobe Products, VPNs, and other PC applications.IT Equipment & System Management:Install, configure, troubleshoot, and maintain IT equipment like projectors, meeting booking systems, audio/visual setups, and video conferencing systems.Set up standard operating environment (SOE) Windows on laptops and manage intune autopilot deployments using Microsoft Azure AD.Manage and update Active Directory and ServiceNow for smooth IT operations.Generate and assign secure access tokens (using RSA SecureID Console) for user authentication.Remote Support & Inventory Management:Provide technical support remotely to users who are not physically in the office.Track and manage the stock of all IT-related hardware equipment.Assisted sales team, coordinating and scheduling with them.Continuous Improvement & Learning:Collaborate with regional and offshore IT teams to refine IT services and processes for better efficiency.Gain expertise in setting up and troubleshooting MacBooks and other Apple products.

Master'S Degree, Ict

Bachelor Of Computer Applications (Bca), Information Technology, A