With over 23 years in IT, I bring a wealth of expertise in engagement and program management, design, development, implementation, and application support. My career spans 17+ years in healthcare and retail, with 4+ years focused on capital markets.I excel in managing global projects, leveraging extensive financial modeling, vendor contract negotiations, and strategic planning. My collaborative approach allows me to work effectively with C-level executives and senior stakeholders across IT and business sectors.I have successfully designed and implemented innovative sales plays and service offerings, crafting IT service transformation roadmaps that drive efficiency and value. My experience includes developing comprehensive IT service management solutions and strategic production support frameworks.Notably, I led a critical “multi-fold migration” strategy for the investment management division, transitioning from legacy platforms to enhance operational effectiveness. I am also skilled in ITIL solution architecture, process maturity assessments, and conducting internal audits for service delivery teams.I am passionate about driving organizational success through technology and look forward to leveraging my expertise to foster collaboration and innovation.