Sandeep Kumar Email & Phone Number

Punjab, India

Complete bathroom, wellness and lighting solutions

Ludhiana Area, India

CAREER GLIMPSE Kent RO System Ltd.Manager: - After Sales Service Aug 2016 – Till date Taking care for Service Operations of PUN/HP/J&K & some part of Haryana for Kent Ro and SHA. Directly reporting to Sr.GM servicing ( PAN India) Handling team of 7 ASMs & 13 Service officers across the territory. Key responsibility included achieving Monthly revenue targets/Maintain TAT/Audits/regular meeting with key partners. Share the quality feedback of fresh & repaired spares on Monthly bases. Increase service footprints across assigned territories for better service reach. Monthly spares planning on bases previous month consumption. Analyze the product feedback as compare to other competitor brands and share it with management. Interact with team for day to day activities related to revenue generation/Escalations/product failure/Part failure/Material availability etc. Keep a track on customer audits reports and feedbacks.Achievements Increase the revenue from 1 Cr to 1.56 Cr within a time of 8 Months. Increase number of service franchise from 89 to 98 in six Months. Proposed and implemented spares packing to increase sale in market. Started field day ,Technical & Soft skill Training in field for Service partners/Technicians/CCOs Started Reward & Recognition for Technicians on bases of quality repair and revenue generation. In North my team is the first team qualified for incentives in Q2 after implementation of incentive scheme. Working on new assignment to change the Pin code mapping with unique area codes.

Amritsar Area, India

 Handled the operations of (5-SSD) Partners each having 35-50 numbers of 3rd party Service outlets down the line. Took care of all the escalation came from Backend /Customers as well as from sales team. Key responsibility included checking the availability of Spares, Closure of maximum calls within the TAT. Audit the SSD as per planned schedule for material/Process/Quality. Implement New Technical bulletins in field received from Backend Teams. Also conducted (Soft Skills) & Technical trainings for CCO as wel as for Installers once in a month. Interact with Dealers for service feedback while field Visit. Roll out NFF process at My ISPs/SSD to reduce wrong replacement of boxes by Installers. Start Reward and recognition scheme for partners/Installers in my territory. Shifted to Rajasthan for more exposure with same responsibilities and to handle high call loads in month of Jun/13.

Mumbai Area, India

Responsibilities: -• Taking Care for Service support of Pan INDIA.• Taking reports from Adonis (Providing Services to ONIDA Mobile).• Taking Care for the expansion plan of Service setups.• Support Adonis in terms of providing spares from ONIDA basically help them to maintain MSL at National Ware house.• Taking PNA reports from Adonis to maintain the TAT.• Provide them complete information whatever they from R&D team and product team before launching the product in market.• Established the new setup for Refurbishment of handsets at Mumbai.• Taking Decision if any changes required in service setups.• Reporting to Business head and CEO directly.