Acquiring various Voice & Non-Voice projects from clients in US, DE, IND and NZ. Streamlining knowledge transfer and migrating key IT infrastructure. Establishing business connections in Lead Generation, Staffing, Customer Support and E-Tutorial verticals

Training and sharing best practises for IELTS and PTESpoken English and Personality Development coach.Responsible for content mining and development of all training modulesManaging scheduling and marketing campaigns for the company's training vertical

Acquiring New Accounts and Clients and ensuring a perfect match of talent acquisition for all key accounts.

Off Call Desk for Prepaid Solutions, Card Payments Industry (CPI).Senior Quality Analyst at FIS for American Express - Prepaid Cards ProcessPlanning & Managing RTF (Recommend to Friend) Scores for American Express prepaid cards. Responsible for script content development, tracking key metrics and driving process excellence.

Business Development, Client Relationship, Procurement, Administration, Database Management, Finance, Recruitment and Team Management

Recruitment, Product Training, Soft Skill Training, Team Management, Developing and Tracking Key metrics, Sales and target planning, dialer and database management, Payment systems management, Call calibration, Client and customer relationship management.

Product Training, Soft Skill Training, Team Management, Developing and Tracking key metrics, Sales and target planning, dialer and database management, Script and Process call-flow development, Process transition, Call calibration.