As System Associate at Infosys in Bangalore Karnataka India, I acknowledge and resolve tickets/service requests to ensure adequate support per SLA. I attend service desk calls on technical process- related issues to provide assistance to users and log incidents for tracking and escalate to higher - level support as appropriate. I provide technical troubleshooting and support of a diverse IT system, applications, and infrastructure over call, emails and teams. I also perform proactive monitoring of applications, jobs , servers, databases, and OS, analysing alerts and logs to identify and resolve issues.