Sandi Wilson Email and Phone Number

• Generated weekly and monthly reports.• Daily Operational practice management. • Maintained practice social media accounts.• Managed a budget, P&L sheet and forecasting.• Recruited, trained, mentored and managed staff.• Processed Medicare and DVA claims through PRODA.• Purchased and liaised with suppliers and stakeholders.• Managed and reconciled petty cash and ordered consumables.• Rostered staff, organised timesheets and conducted staff meetings.• Monitored and tracked KPI’s, ensuring they were met if not exceeded.• Maintained equipment, organised repairs, servicing and maintenance.• Daily billing and banking End of Day reports and end of day reconciliation and reporting.• Managed recall list and handled incoming telephone calls, assisting with general enquiries.• Gathered quotes from vendors for building improvements and additions, Capital expenditures.

• Responsible for Practice accreditation.• Generated weekly and monthly reports.• Daily Operational practice management. • Maintained practice social media accounts.• Managed a budget, P&L sheet and forecasting.• Recruited, trained, mentored and managed staff.• Processed Medicare and DVA claims through PRODA.• Purchased and liaised with suppliers and stakeholders.• Managed and reconciled petty cash and ordered consumables.• Rostered staff, organised timesheets and conducted staff meetings.• Monitored and tracked KPI’s, ensuring they were met if not exceeded.• Maintained equipment, organised repairs, servicing and maintenance.• Daily billing and banking End of Day reports and end of day reconciliation and reporting.• Managed recall list and handled incoming telephone calls, assisting with general enquiries.• Gathered quotes from vendors for building improvements and additions, Capital expenditures.Key Achievements: • Eliminated an extensive debtors list.• Improved the cold storage standard, increasing up to Australian standard.• Restructured company patient forms to increase efficiency and patient care.• Consulted with new suppliers in order to maximise the practice consumables budget.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• MS Office, Adobe, Oasis Practice Management; Dental for Windows & ISOH; Defence JEDHI & DEHS; Titanium patient health systems & PCIS.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement: • An integral part of the policy guidelines committee for policy rewriting.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• Member of the Policy Guidelines Committee: responsible for reviewing and updating the Oral Health Services Policies and Guidelines, proof reading with high attention to detail.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement: • An integral part of the policy guidelines committee for policy rewriting.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• MS Office, Adobe, Oasis Practice Management; Dental for Windows & ISOH; Defence JEDHI & DEHS; Titanium patient health systems & PCIS.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement:• An integral part of the policy guidelines committee for policy rewriting.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• MS Office, Adobe, Oasis Practice Management; Dental for Windows & ISOH; Defence JEDHI & DEHS; Titanium patient health systems & PCIS.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement:• An integral part of the policy guidelines committee for policy rewriting.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• MS Office, Adobe, Oasis Practice Management; Dental for Windows & ISOH; Defence JEDHI & DEHS; Titanium patient health systems & PCIS.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement:• An integral part of the policy guidelines committee for policy rewriting.

• Entered and charted patients’ treatment to accurately maintain patients’ charts and documentation.• Sterilised dental equipment and instrumentation and maintained Sterilisation Registers and Records.• MS Office, Adobe, Oasis Practice Management; Dental for Windows & ISOH; Defence JEDHI & DEHS; Titanium patient health systems & PCIS.• Worked at various clinics including Paediatric clinic, school clinics, a Special Needs hospital-based clinic, Correctional Centre clinic and Remote community clinics.• Performed general administrative duties; handled complex and diverse telephone and counter enquiries; scheduled and booked client appointments; handled and processed payments (ie. cash, cheque and EFTPOS); updated and filed charts and x-rays and scanning and attaching patient documentation for electronic storage.• Conducted quarterly audits for mobile and fixed clinics, ensuring compliance with industry standards and organisational protocols.• Assisted with dental examinations and performing a diverse range of minor and major dental procedures, including teeth restorations (ie. Fillings); root canal treatment; surgical procedures both chairside and in theatre; and periodontal scaling; assisting the orthodontist with orthodontic procedures.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and maintaining exemplary customer service.• Prepared and maintained surgery rooms and equipment to a high standard and assisted Dentistry Students, performing minor and major dental procedures.• Key Dental Assistant for an Oral Maxillofacial Surgeon, assisted with chairside and theatre procedures including: extractions of wisdom teeth, removal of cysts, fractured mandibles and facial trauma injuries, and biopsies.Key Achievement:• An integral part of the policy guidelines committee for policy rewriting.