Successfully align technology projects with business requirementsSupervise and coordinate L2 & L3 backup, security, and network teamsProduce comprehensive reports detailing LAN and WAN performancemetricsProvide support in the deployment of new sites across the organizationEffectively manage relationships with third-party vendors and suppliersLead change control processes and ensure smooth management of changesProactively identify and address vulnerabilities, ensuring timely remediationOffer expert advisory on global network and security technical mattersEfficiently manage resources across both in-house and remote locationsPlanning and conducting disaster recovery testPlanning and conducting patching on workstations, servers, switch and firewalls

Organize training sessions for staff on new applications and hardwareCarry out diagnosis and repair of network-related problemsRecommend and implement upgrades on systems to ensure longevityEvaluate functional needs to determine system purchase specificationsManaging and monitoring all installed systems and infrastructureProactively ensuring the highest levels of systems and infrastructure availabilityWAN/LAN/WLAN Monitoring & TroubleshootingProviding L3 support for the desktop support teamAssist with the rollout of New Sites throughout the Business national wide

Microsoft suite supportEnsure desktop computers interconnect seamlessly with various systemsUser accounts creation and management on ADSupport for technical upgrading and maintaining of entire desktop systemsAssist in testing and deployment of new applications and systemsResponding to general IT requestsFixing hardware, software, and networking issuesPrinting Support & ServicesProvide VPN access and support for all remote usersIdentify and repair hardware and network connectivity issuesUpdate and maintain computer inventory and surplus equipment