Sandra Dotson Email & Phone Number

Bull Run - Manassas VA

• Support Senior Corporate Account Managers in areas of vendor and client support. Providing logistics management and instructor relations for the US & Canada.
• Support Account Managers, Client, Operations and Instructor to coordinate hands on Instructor-led training for IT Professionals & Managers at the client’s site.
• Provides deployment and logistics supported by maintaining contact with client from point-of-sale throughCourse delivery, and evaluation and billing.
• Handle customer services issues through relationship building with client ensuring client satisfaction.
• Support for the Canadian Office, for Onsite courses, logistics, travel planners, billing, and customer support.
• Use of multiple systems for enrollments, planners, billing, CRM

Herndon, VA

• Recruited to process and track all sales orders, review of terms and conditions, order acknowledgments, managing expectations and coordinating delivery schedules for our Federal, DOD, State and Local customers. Provide.
• Oversaw, processed and managed an average of $70M - $90M in yearly order bookings.
• Implemented order processing procedures and trained personnel on new ERP system.
• Funnel to the organization. Handle all customer service calls; responsible for all order bookings and deliveries generating the company’s revenue.

Herndon, VA

• Provided inside sales, operation and project management to support the Director or Business Development in the sale of Network Security and Communications equipment. Worked with associated vendors and government.
• Resolution, Inside Sales, Working & Quoting in CRM and bid submittals in SEWP website.
• Worked directly with Business Development Manager to quote and close deals.
• Innovative leader in client service management and customer account support.

• Hired to support account managers with sales operations. Key player in auditing government contracts, leases, and customer orders against sales quotes. Purchased equipment and software license and scheduled drop.
• Processed more than $50M in IT equipment, SW licenses and services with partnering vendors.
• Successfully cleared 75%–80% of outstanding problems related to product/delivery.
• Recognized for outstanding work for the team of five sales managers I supported.

• Leading international technology provider serving commercial banks, casinos, central banks, and armored carriers; headquartered in Germany with support in U.S., Canada, and Latin American territoriesInternational.
• Developed and established sales order process for new commercial sales division, merging all departments within sales cycle; grew business from $5M to $100M annually.
• Directed and oversaw hundreds of installation projects for currency equipment; coordinated processes between departments, customers, suppliers and field personnel.
• In-House Account Manager for No. 1 customer; overseeing contract bookings, equipment procurement, shipments/exporting, plant visits and customer meetings.
• Served as go-to-person for sales activity status, product availability, product procurement, contract status and sales revenue updates.
• Accurately maintained and submitted reports, commission payouts and end-o-month documents on time.

Norwegian headquartered biotech company generating approximately $3M–$5M in annual revenue; provided services to government agencies, pharmaceutical companies, and medical/research foundations.Promoted through a series of positions with increasing responsibilities based on high levels of performance and proven abilities in leadership, customer service, and.