Sandra Ellison Email & Phone Number

Cambridge, Ma

Currently collaborating with the technical design team with the goal of elevating the customer experience through modern, stylized, and informative documentation.

Milford, Ma

Worked with a large team of stakeholders to create and update highly technical documentation for scientific and medical hardware devices.

Greater Boston Area

Forged a leadership position by working closely with the stakeholders in Corporate Solutions to produce all of the client-facing materials for three flagship products. Worked to create innovative ways to reach out to clients—both internally and externally. Expanded beyond the role of technical writer to lead projects, and to plan, produce, and execute on the overarching communications strategy for the group. Overall, I was able to elevate the customer experience with a vision that was creative and entirely focused on constructive interaction with end users.

Greater Boston Area

Designed, wrote, and edited all of the technical documentation for the Multimedia Solutions and Autex groups to include their flagship software products. Collaborated across several teams for producing highly accurate documentation for sophisticated clients.

Jersey City, Nj

Lobbied for and convinced the CEO and upper management to completely retool their client-facing documentation. Once approved, I led the group to design, write, and edit an entirely new documentation set for a major financial software application, which replaced their outdated print and sparse online help—leaving a significant impact on the company. In producing the new architecture for the product, I set the documentation style, determined the software tools to be used, and made all relevant hires for the group.

Boston, Ma