Director Of Engagement
CurrentLeader of a team of 12 Engagement Managers/Directors and two Regional Team Leads. Responsible for maximizing the value of ClassLInk for our school partners and establishing a collaborative team culture focused on solving challenges, with an eye toward scalable and repeatable processes.Responsibilities:-Lead, coach, and develop a high performing team of Engagement Managers, Directors and Team Leads that provide direct support to our K12 and Higher Education institutions to meet and exceed team and company goals, support them to achieve personal goals, and hire top talent as needed.-Set a vision for the team to drive efficient processes and act as a point of escalation both internally and externally-Understand the landscape of both ed-tech and technology structures in all markets we serve to help advocate for prioritization of both products and services-Collaborate with teams across the organization to drive impact including Ed Success, Product Support, Development, Marketing, Partners and Sales-Lead and participate in continuous improvement cycle for the benefit of the clients we work with-Develop deep relationships with our partner school districts-Develop scalable business processes that allow for us to support a growing installed base-Foster collaboration with internal teams including but not limited to Implementation, Product Support, and Engineering to understand the challenges that our school partners are facing and ensure that accounts remain healthy.-Increase customer health, establish and scale fundamental business processes, and build a cohesive team culture.