Sandra Gray Email & Phone Number

Galesburg, Il, Us

Galesburg, Illinois

Responsible for advancement systems, data and anlaysis, prospect development, annual giving and stewardship.

Galesburg, Illinois, United States

Lead operations functions for fundraising and engagement teams.

Galesburg, Illinois

Centralize and manage letter change and production processes for default mortgage servicing. Implemented metric driven management & staffing routines. Increased process transparency to partners through a business process change forum, with a focus on letters. Provided key support for landmark RMBS settlement offering principal forgiveness to 35k customers. • Deliver 200k letters to customers monthly, managing a 600 letter portfolio.• Manage staff across 6 states and offshore, in virtual and office environments• Reduced production costs 60% ($55M over 3 years) through vendor negotiations, streamlining process, & simplifying letter portfolio• Integrated 3 teams, processes, and oversight routines across default servicing and built a collaborative, engaged, and high performing organization

Oversee metrics and controls for regulatory compliance. Led implementation of Consumer Financial Protection Bureau (CFPB) requirements for mortgage loss mitigation functions. Communicated complex regulatory requirements across many stakeholder groups and presented information in a clear concise way, outlining the necessary information and actions while calling out the impact to the process and associated risk. Held project teams accountable for results and compliance.• Led business process transformation for mortgage collections, loan modifications, short sales, and deeds in lieu impacting 10,000 employees. Moved business from multiple separate customer evaluations to a single waterfall evaluation for all loss mitigation programs.• Key business stakeholder for $15M technology initiative supporting CFPB regulatory change• Delivered 90+ procedures and call scripts to support new regulatory requirements

Managed the securitization services global non-technology program. Executed process, metric, and risk definition projects internationally. Identified root causes of poor quality and waste reduction opportunities, set improvement objectives, implemented changes, quantified benefits, and monitored results. Earned Six Sigma Black Belt.• Led multinational business unit re-organization from product centric alignment to a shared services model - impacting 1,000 employees• Identified action items to reduce External Reporting cycle time 49%.• Decreased securitized bond payment model errors by 75% through process standardization. • Facilitated a detailed current state process and risk assessment across offices in 4 countries.

Managed the Finance and Capital Markets entry-level training program. Advised the CFO and Finance management team on Human Capital topics and facilitated talent management discussions. Contributed to overall culture of learning by providing direction for the New Employee Orientation program and departmental knowledge sharing sessions.• Supervised 30+ management trainees and 17 interns. Managed a $1.2M program budget • Decreased trainee hiring cycle by 50%. Projected savings of $30,000 annually.• Increased trainee performance by implementing a new 2.5 month classroom curriculum. • Developed a historical compensation database to provide year over year comparisons, eliminate input errors, and aid in reporting.• Increased compensation program effectiveness by quantifying employee contributions and analyzing the information across peer groups.

Provided general compensation advice and support to HR Generalist teams. Supported managers using a new online performance management system. • Improved managers’ ability to make informed compensation decisions by implementing an online market compensation database.• Developed a framework to make better organizational hiring decisions using behavioral interview questions targeting job specific competencies.

Directed compensation activities for retail banking, mortgage, corporate services, and operations divisions. Analyzed and approved compensation recommendations for client groups.• Decreased administrative tasks and increased transparency within client groups by developing broad, department wide job families, incorporating multiple functional areas. • Administered executive stock option plans and buyout agreements

Mba, Management & Strategy, Non-Profit Management

Bs, Human Resources