Sandra Hickey Email and Phone Number

Manage the overall closing process.Maintain professional relationship with customers.Provide status of the transaction throughout the closing process to the appropriate customers.Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing.Submit an error free HUD-1 settlement statement or Closing Disclosure to lender for approval.Provide a professional closing experience to include: obtaining appropriate signatures, handling of good funds, and meeting all title and lender requirements.Complete knowledge and ability to handle a residentisal real estate transaction from the receipt of the contract through funding and disbursement.Prepare the closing file for the disbursement department according to the company disbursement guidelines.Resolve all post-closing reconciliation issues including company reports and according to company time frames.

Primary Duties and Responsibilities:Manage the overall closing process.Maintain professional relationship with customers.Provide status of the transaction throughout the closing process to the appropriate customers.Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing.Submit an error free HUD-1 settlement statement or Closing Disclosure to lender for approval.Provide a professional closing experience to include: obtaining appropriate signatures, handling of good funds, and meeting all title and lender requirements.Complete knowledge and ability to handle a residentisal real estate transaction from the receipt of the contract through funding and disbursement.Prepare the closing file for the disbursement department according to the company disbursement guidelines.Resolve all post-closing reconciliation issues including company reports and according to company time frames.

Over 11 years experience in Trustee Services, handling Foreclosure processing within 17 states. Experience in Processing, Auditing, Problem solving, Training, Team Development, Process Development, Title curative, After sale (Government and Non-Government), Associate Satisfaction and Management.Professional Experience: Recontrust Company, N.A. May 2003 to PresentUnit Leader 2010-presentOver 3 years experience in Trustee Operations as a Unit Leader. Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions. Proven ability to improve processes and lead change while promoting a collaborative and positive work environment. I am a results oriented individual and highly flexible.Team Manager 2007- 2010Over 3 years experience in Trustee Operations as a Team Manager. Excellent communication skills and sense of urgency in order to achieve specific outcome set. Successful in exceeding expectations despite obstacles and setbacks. Able to communicate production related concepts and/or production goals to a broad range of staff. Possess strong research, investigation and evaluation skills, with a structured approach to problem solving. Instrumental in the implementation of building the Customer Service Guidelines and procedures and traveling to Costa Rica for face to face training assessment. Foreclosure Specialist 2003-2007Possesses the ability to handle the non judicial and judicial foreclosure end to end process in 15 of the 17 States that were handled by Recontrust Company, which includes, review of state statutes, review of deadlines and due dates, Monitoring 1st legal and FNMA state guidelines, billing reviews and customer service. Education, Training & CertificationsAttended Los Angeles Valley College: 1978-1981 Studied Business Law MS Office, Word, Excel, PowerPoint, Access, Sharepoint, Visio, Adobe Acrobat