Sandra Jackson Email and Phone Number

• Help to develop the overarching strategy for Alexion's Financial Assistance and Reimbursement programs including purpose, design, approval, implementation, Salesforce system functionality, agile improvements and ongoing management. Partner closely with PS leadership and cross-functional team members on the development and management of the programs.• Support the process to design and recommend patient access strategies that are aligned to brand objectives, patient needs, and commercial goals, including utilization of generative AI• Work with launch teams to understand needed strategies and support for new products including pre-policy access strategies developed in partnership with Market Access.• Be a cross-functional partner to Market Access, Marketing, Patient Services operations, and Government Affairs to understand business critical strategies associated with the evolving insurance landscape, including the Medicare IRA changes. Understand vision and measures ofsuccess of how new insurance opportunities can drive overall patienthealth, access to therapy via insurance, and overall brand success.• Follow changes to business environment to understand their impact onexisting programs or the need for new programs including eligibility,support levels, and program scope• Manage HUB programs including vendor management, RFI/RFP, businessrules, KPIs, and success factors to understand areas of continuedimprovement• Collaborate with Market Access Team to understand payer accessstrategies for Commercial, Medicare, and Medicaid books of businessand its impact on patient access tactics• Support program design in partnership with Legal and Compliancepartners to ensure full compliance in all programs and offerings• Proactively monitor and communicate information and results to allcross-functional partners to allow for informed business decisions anddiscussions• Manage related projects and provide guidance to others internal andexternal

• Act as the primary point for all patient interactions and communications during long-term product adherence• Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs• Educate patients on all aspects of Alexion products and the available support, when needed• Share materials on the disease, diagnosis, and treatment support with patients when required• Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product• Support the Patient Navigator’s resolution of any potential access and logistical issues impacting reverification and/or drug access• Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues• Participate in cross-collaborative teams to deliver exceptional patient support engagement and ongoing adherence to therapy• Troubleshoot and triage issues quickly and pull in the appropriate teams for issue resolution• Aid in the creative development and management of patient-to patient mentorship programs• Coordinate with Patient Navigator and the patient prior to reverification as well as identify needs to remove any non-clinical barriers such as financial needs• Navigate CRM system with ease and quickly internalize relevant Alexion business rules, processes, and expectations• Properly and immediately report Adverse Events during any patient, caregiver, or physician interaction in the PV Event Reporting Tool• Electronically document execution of adherence program and patient interactions, as well as provide input, feedback, and insights, when necessary, into reporting metrics

Provide initial launch education, treatment support, and access for patients with rare diseases. Ensure patient treatment compliance, communication with both internal and external customers; provide resolutions regarding any interruptions or non-clinical barriers to therapy, and aid in the overall coordination in the quest for best in class care.Principal Responsibilities:• Build/maintain patient relationship in order to educate, provide ongoing treatment support and assist with gaining access to therapy.• Perform the benefit co-verifications to gain an understanding of the patients benefit structure and facilitate the coordination of health care provider and payer resources to ensure access to chronic complement inhibition therapy for patients with gMG, and NMO.• Maintain records, complete reports and communicate case status and direction to management as needed• Organize and access resources for patient assistance• Partner with Field Sales and Access Reps to ensure customer problem resolution•. Interact extensively with HCPs, nurses, and staff to coordinate patient care, prior authorizations, denials and appeals• Exhibit expertise on the entire reimbursement process and facilitate patient onboarding, as well as fostering adherence and compliance among the patient community with outreach calls and providing educational material • Complete required PharmacoVigilance training (PV) with demonstrated adherence to timeframe of completion of trainings and execution of requirements under the regulations

Provide education, treatment support, and access for patients with rare diseases. Ensure patient treatment compliance, communication with both internal and external customers; provide resolutions regarding any interruptions or barriers to care, and aid in the overall coordination in the quest for best in class care.Principal Responsibilities:• Build/maintain patient relationship in order to educate, provide ongoing treatment support and assist with gaining access to therapy.• Facilitate the coordination of health care provider and payer resources to ensure access to chronic complement inhibition therapy for patients with PNH and aHUS.• Maintain records, complete reports and communicate case status and direction to management as needed• Organize and access resources for patient assistance• Partner with Field Sales and Access Reps to ensure customer problem resolution•. Interact extensively with HCPs, nurses, and staff to coordinate patient care, prior authorizations, denials and appeals• Exhibit expertise on the entire reimbursement process and facilitate patient onboarding, as well as fostering adherence and compliance among the patient community with outreach calls and providing educational material • Complete required PharmacoVigilance training (PV) with demonstrated adherence to timeframe of completion of trainings and execution of requirements under the regulations