Customer Project Manager IV

Distribute and prioritize daily workload to Field Tech Operations. Identify possible customer impacting plant issues, based on customer’s account history. Collaborate with Field Tech Supervisors and Engineering in order to escalate system outages to Operations to aid in quick resolution. Enforces policies, procedures and regulations

• Currently the Team Lead for all issues and concerns within the B&R dept.• Participated on the Flex Support Team for the Chelmsford Call Center• Mentor and coach other team members.• Handle customer escalated calls• Team Lead on Share Point Project.• Review and analyze all customer billing inquiries referred by call center CAEs, Escalations, Service Center or Field Service submitted via ER or escalations. • Participated as SME on BCDV for office and VCAE accounts, XI2go, XH Security, and X1 Platform for Courtesy Services accounts.• Participation in Friendly trials, Test and Office accounts.• Work with campaign correction audits and MIS code correction issues.• Participation with Local, Divisional and National partners with XI2go, and XSS conference calls.• Document and communicate necessary updates and corrections to the SMS.• Ensure compliance with Employee Discount Policy.• Note training issues and opportunities and provide feedback to supervisors.• Perform other related responsibilities as assigned.

•Worked closely with VP of Sales & Marketing in all aspects of Sales & Marketing.•Responsible for handling all incoming calls in regards to Sales, Repairs, and Service.•Initiate service for new customers using customer database applications with high focus on service and accurate order entry.•Maintained and updated several inventory reports to ensure accuracy of stock.•Provided information, quotes and lead times to all customers and distributors in a timely manner.•Worked with finance on collection of past due accounts and notices.•Attended yearly tradeshows.