Sandra Nickerson Email & Phone Number

Round, Rock, Tx

• Performs administrative support duties for two executives and their staff.• Independently prepares correspondence, presentations and recurring reports. • Maintains confidential records and information.• Coordinates special projects and department activities such as Strategy Sessions & Qtly Town Hall meetings involving video conferencing.• Tracks operational data in an excel database related to travel budget, award nominations and community service reporting metrics. • Uses PowerPoint software to compile data into presentation format. • Maintains accurate calendar schedule of complex meetings for the executives, including conference room reservations, coordinating travel arrangements and expense report submission.• Builds, tracks and maintains yearly calendar for the organization aimed at brown bags, ops reviews, town halls, international travel schedule, special meetings and other significant events.

Administrative Assistant & Office Management – Reynolds, Smith & Hills, Inc.Department of Engineering for Transportation & Infrastructure Programs• Prepares travel for Vice President – flight, lodging, car rental.• Prepares and submits Vice President’s expense reports.• Schedules and coordinates executive’s internal and external meetings.• Records and distributes minutes for multi program conference meetings.• In charge of the logistics for program exhibit symposiums.• Using ProjectWise Explorer software coordinates and assembles Request for Proposals, encompassing document formatting, preparing org charts and presentations, and selecting images.

• Project Management: Coordinator for a career management program, a six month ongoing series, designed to retain and develop high performing diverse talent. Responsible for planning and producing various schedules, reserving instructors, participant registration and roster management, material creation/updating and location selection.• Budget Management: Monitored a $6 million operational budget. Provided monthly and quarterly reports for planning future budget objectives to the Vice President.• Website Management: Ensured timely and accurate information was consistently provided and posted to the Corporate Responsibility internal website. Posed communication for noteworthy news pertaining to internal networking groups, social giving and work life balance.• Administrative: Provided support to the Director, encompassing high volume meeting and conference room scheduling, through Microsoft Office Outlook calendar. Arranged travel requirements, submitted and tracked expense reports, assisted in the planning of events and training sessions. Managed the payment process of the department’s invoices through Ariba software, created purchase orders and researched account payable issues through Oracle/ Novora software.

• Monitored Director’s calendar, initiated meeting and conference room scheduling, submitted expense reports and arranged travel requirements.• Handled Public Relations coordination for media tours, awards and reception planning, comprising agenda creation, meeting scheduling, dinner reservations, lodging, transportation, and private plane bookings. Assembled briefing materials for media tours and grand openings of new facilities.• Planned and coordinated logistics for global campaigns and special projects for 17,000 Central Texas employees. Produced successful results under limited time frames. • Monitored multiple departmental budgets for projects and campaigns. Created complex spreadsheets to track vendors, purchase orders, budget balances and accruals.• Worked in partnership with an external vendor for the distribution of confidential corporate press releases; announcing Dell’s earnings and other confidential executive announcements.• Researched 20 on-line publications daily for newsworthy articles pertaining to Dell’s products and services, and pertinent competitor and industry news, required excellent judgment and decision-making skills. • Daily management of the Corporate Communications mailbox, addressed employee inquiries.• First line of contact for outside request for permission to use written text and images involving Dell’s disposition. Involved significant research to ensure the information used was accurate and reflected positively on Dell. • Answered disgruntled customer phone calls, escalated issues to the appropriate contact and ensured issues were resolved within 72 hours.• Provided administrative support to the Director of Global Internal Communications, Director of Corporate Public Relations and Director of Public Affairs.

• Administrative Assistant to the Director of Large Corporate Accounts. • Responsible for calendar scheduling, meeting room reservations, travel arrangements and expense report submissions.• Assisted in the planning for long- and short-lead press tours, included creation and arrangement of media briefing books and press kits.• Dell media reception coordination for PC Expo and COMDEX, invitation design selection and distribution, designated and worked with outside vendors. • Executed confidential Press Releases via BusinessWire.