Sandra Serrano Email & Phone Number

San Antonio, Texas, United States

• Continuous Improvement Manager
• Worked closely as a consultant to all HR functions in defining their needs, validating business requirements and developing their business processes for the recommended solutions.
• Participated with other teams in the design and development plans.
• Identified gaps and process risks across functional activities.
• Ensured alignment between stakeholders and impacted departments/participants during the design, development and implementation stages of the product.
• Utilized reports, data and analytics to measure and monitor the implemented process/product and provided findings to the Business Sponsor and Strategic Team.

San Antonio, Texas, United States

• Technology Business Analyst
• Conducted site visits at various County departments and documented their current business processes,Identified pain points and defined their business requirements
• Developed process diagrams and identified gaps in order to increase the efficiency of the department’sworkflow and streamline their processes
• Developed Business Analysis Reports which included recommendations, justifications and strategies of either staff or automation, consisting of mainframe application programming or purchasing a new software system.

San Antonio, Texas Metropolitan Area

• Developed Business Analysis Reports which included process improvement recommendations, justificationsand strategies
• Developed process maps, identified gaps to increase efficiency in workflow, streamline processes and cycle time.
• Conducted process, performance, and IT inventory audits
• Prepared weekly/monthly and quarterly statistical reports and findings (for Technical, Network & Communication Support Teams)
• Monitored and evaluated performance indicators and reported any trends
• Researched vendors, obtained quotes, developed specifications for RFPs

San Antonio, Texas, United States

• Conducted site visits and documented their current business processes, identified pain points anddefined their business requirements
• Developed process diagrams and identified gaps in order to increase the efficiency of the department’s workflow and streamline their process
• Developed RFPs and IFBs for the customer, reviewed and analyzed bid proposals
• Facilitated project meetings and organized vendor presentations
• Defined problem statement, identified stakeholders and prepared project scope
• Developed performance indicators and collected output, efficiency and effective measures. Assisted departments with their budget technology request

San Antonio, Texas, United States

• Interacted with Information Services Department to determine appropriate computer related solutions to business process issues
• Developed business user requirements and workflow procedures
• Conducted project meetings with customer, system analyst and programmers to discuss existing issues and project status
• Conducted quality testing on programming/system changes