Sandra Serrano Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

Continuous Improvement Manager • Worked closely as a consultant to all HR functions in defining their needs, validating business requirements and developing their business processes for the recommended solutions. • Participated with other teams in the design and development plans.• Identified gaps and process risks across functional activities.• Ensured alignment between stakeholders and impacted departments/participants during the design, development and implementation stages of the product. • Utilized reports, data and analytics to measure and monitor the implemented process/product and provided findings to the Business Sponsor and Strategic Team. • Standardized the improved process by developing SOPs and/or Policies & Procedures. HR Process Improvement & Reporting Manager• Served as a Business Consultant in evaluating current processes and recommending/documenting future state enhancements for multiple enterprise-wide projects/programs for Human Capital Management Systems or HR transformational projects. • Identified the data required to determine process measures/metrics, baseline and goals• Identified the participants, systems, rework, delays, errors, cycle time, workload capacity• Identified gaps and made recommendations for improvements• Developed and managed policies & procedures for the Human Resource department • Provided data in the form of dashboards, trending analysis and reports for Leaders to enhance productivity and improve processes• Supervised three Reporting & Analytics Professionals who were responsible for receiving request for HR data, run daily/weekly/monthly/quarterly reports, scrubbing & analyzing data, identifying data errors and developing data analysis pertaining to terminations, tenure, retention, new hires, promotions, performance ratings • Responsible for process documentation for all HR Functions (Recruiting, Onboarding, Compensation, Leave, Benefits, Performance, Payroll, and HR Service Center)

San Antonio, Texas, United States

Technology Business Analyst• Conducted site visits at various County departments and documented their current business processes,Identified pain points and defined their business requirements• Developed process diagrams and identified gaps in order to increase the efficiency of the department’sworkflow and streamline their processes• Developed Business Analysis Reports which included recommendations, justifications and strategies of either staff or automation, consisting of mainframe application programming or purchasing a new software system orhardware, and cost-benefit analysis

San Antonio, Texas Metropolitan Area

• Developed Business Analysis Reports which included process improvement recommendations, justificationsand strategies• Developed process maps, identified gaps to increase efficiency in workflow, streamline processes and cycle time.• Conducted process, performance, and IT inventory audits• Prepared weekly/monthly and quarterly statistical reports and findings (for Technical, Network & Communication Support Teams)• Monitored and evaluated performance indicators and reported any trends• Researched vendors, obtained quotes, developed specifications for RFPs• Facilitated project meetings and vendor presentations• Developed division policies and procedures and statement of work forms• Prepared fiscal budget (reclassifications, new positions, performance indicators, IT purchases)

San Antonio, Texas, United States

• Conducted site visits and documented their current business processes, identified pain points anddefined their business requirements• Developed process diagrams and identified gaps in order to increase the efficiency of the department’s workflow and streamline their process• Developed RFPs and IFBs for the customer, reviewed and analyzed bid proposals• Facilitated project meetings and organized vendor presentations• Defined problem statement, identified stakeholders and prepared project scope• Developed performance indicators and collected output, efficiency and effective measures. Assisted departments with their budget technology request• Developed Business Analysis Reports which included recommendations, justifications and strategies of either additional staff or automation, consisting of mainframe application programming or purchasing new software systems or hardware, and cost-benefit analysis• Managed all Business Analysis Projects• Supervised three Business Analysts

San Antonio, Texas, United States

• Interacted with Information Services Department to determine appropriate computer related solutions to business process issues• Developed business user requirements and workflow procedures• Conducted project meetings with customer, system analyst and programmers to discuss existing issues and project status• Conducted quality testing on programming/system changes