Qualifications SummaryExperienced to quickly and effectively address difficult situations. Interpersonal skills combined with passion and ability to successfully manage clinical device studies. Motivated to positively impact patient’s lives by making our medical devices safer. Effectively managed Medical Information Contact Center with dedication to quality and consistency.• Strong Motivational and Management Skills• Excellent Customer Service Ability• Outstanding Leadership• Exceptional People Skills• Project ManagementBAXTER HEALTHCARE CORPManager, Clinical Operations (Human Factors) (July 2014 – present) Responsible for co-managing support of the Clinical Operations team for Medical Products R&D device teams Responsibilities:• Identify and manage the necessary resources to successfully plan and complete Human Factors Studies;• Work with global multi-function teams to determine study requirements;• Develop strategies and project plans to efficiently manage projects and maintain regulatory and legal compliance;• Identify necessary service providers and assess suitability of study location and facilities;• Lead the recruitment for the study with service providers;• Lead drafting and submission of documents to an IRB for study compliance, if required;• Manage day-to day oversight of the service providers, associated budget, timeline and milestones;• Prepare participant documentation including qualifications required forcompensation of health care professionals per the Sunshine Act.

Supervisor, Medical Information Center (2002-2014)Administer, coordinate and manage a product information technical support group. - Schedule and organize personnel to accommodate anticipated workflow- Researched, recommended, and implemented new CIC (Customer Interaction Center) phone system to improve customer experience- Communicate, interpret and enforce Medical Information policies and procedures- Partner with Marketing, Regulatory, Engineering, Clinicians and Quality for accurate and quality information

Baxter Healthcare CorpCustomer Technical Service Associate, Medical Information (1999-2002)- Provide product and technical support to internal and external customers for Medication Delivery products- Research product and technical information- Interface with Medical Affairs, Marketing, Regulatory and Engineering to clarify and resolve issues, such as back orders and alternate products

Performance of various chemistry test eg: HIV confirmatory, ALT, Electrophoreses,Western BlotProvide technician training and performance supervisionApprove and verify lab results