•Provided delivery and order status information to customers•Utilized in-depth product knowledge to provide pricing and availability information •Educated end users on specific corporate requirements and procedures•Responded quickly to internal/external Customer requests and demonstrated excellent follow up•Provided speedy and thorough resolution via phone or e-mail to Electronic Commerce Customer issues and problems within a specified timeframe.•Communicated to team members and CS management all and any updates and pertinent customer information•Recorded all phone calls in customer logs to ensure proper and accurate information was available to all associates•Processed customer orders accurately•Maintained accurate and updated information for customer accounts•Edited customer orders to ensure accuracy•Extensive knowledge of how specials, returns, self-registration and administrative functions are processed via Stapleslink in order to resolve customer issues.•Responded to technical support and customer service calls generated from Staples’ website.•Communicated with Corporate IS Support Center to resolve customers’ technical issues.•Placed orders for special orders for items that cannot be placed on Staples’ website.•Assisted customers in gaining access to website

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.•Opens customer accounts by recording account information.•Maintains customer records by updating account information.•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Maintains financial accounts by processing customer adjustments.•Recommends potential products or services to management by collecting customer information and analyzing customer needs.•Prepares product or service reports by collecting and analyzing customer information.•Contributes to team effort by accomplishing related results as needed.