Experience in multi-channel campaign management, including end to end planning, agency briefing, budgeting, film shoots, stakeholder management, procurement and reporting of media performance. Proven collaboration across a range of Heathrow functions including but not limited to: Retail, Sustainability, Heathrow Express, VIP and of late COVID-Fly Safe operational teams.Ownership of Heathrow’s on-airport JCDecaux media portfolio, managing the strategic use of void advertising as an additional channel to support Heathrow Marketing campaigns in-terminal and on HEX. Recent process improvements include development of a new scheduling framework and a monthly reporting dashboard for Senior Management, communicating the categoric % breakdown of passenger facing messaging across terminals. Skills working with Adobe Creative Cloud, self-taught through independent training to build up design and video editing understanding. In conjunction, knowledge of Heathrow’s Brand identity and guidelines has helped facilitate brand consistency, improve team performance and cost-saving through in-house design of marketing assets. Deliverables have supported Heathrow’s digital channels including Social Media, CRM and our online shopping website Heathrow Boutique. Experience supporting line management of internal graduates and interns.

Developed knowledge of Heathrow and the role of Sustainability within the aviation sector through a thirteen-month internship.Completed bespoke tasks covering a range of objectives aligning with Heathrow 2.0, with a particular highlight being leadership of the intern group project "How can Heathrow engage passengers with our new charity partnership with Care International UK?"

After completing my AS Levels I decided to advertise as a local maths tutor. Since starting, I have tutored pupils ranging in level from primary to GCSE.

As part of Royal Holloway's Microplacement Scheme, I secured a two-week placement at PJSA. During this placement I gained exposure of Surveying, a field of property that was new and of interest to me. I aided the firm with routine administrative tasks including report writing, research as well as a probate valuation.

Being a member of the Wraysbury Fair Committee involved meeting on a monthly basis to organise and manage this annual event, covering details including themes, entertainment, stall arrangements and advertising.The fair is sponsored by my previous employer B.S. Bennett and so I gained some valuable experience whilst working there, before becoming a committee member.

My role comprised checkout operation, providing routine customer assistance on the shop floor. Further supervisory training to join the Welcome Desk team was requested introducing a higher level of customer service comprising additional tasks dealing with situations including: returns, complaints and Click & Collect. Additional experience and exposure across departments was gained with shifts spent working in Replenishment.

Carried out routine administrative tasks including: answering telephone calls, compiling property brochures and leaflets, creating floorplans of new instructions, booking property viewings and periodic rental inspections. Supported the organisation of the Wraysbury Fair, an annual event which is sponsored and arranged by B.S. Bennett. Participated in fundraising for B.S. Bennett's chosen charity, Cystic Fibrosis Trust which includes an abseil of the Arcelormittal Orbit in London.