Sandy M. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

October 2011 – Present (3 years 5 months) Glen Rock, New Jersey• Setup, configured, and deliver Worldox Cloud solutions on Server 2019, 2012, and 2008 platforms.• Provided Technical Support for Worldox WDSaaS, GX4, Productivity Suite, Enterprise solutions and Complete Cloud Environments via on-line ticketing system, email and a call center environment. • Successfully Co-managed the migration of Complete Cloud Clients infrastructure from multiply Data centers.• Setup, configured, and administer Worldox Hosted Mobile Web Solutions and IIS servers.• Successfully managed and delivered Major Company Software integration project into Worldox.

Tier 3 vendor support of software issues to any application in our DMS:1. Code writing to integrate the DMS with every document creating software that Worldox's Global clients uses. 2. Debugging hook\macro failures and breaks in the software's code.3. Software upgrades & new software installation assistance for the IT Admins in large firms.4. Hardware refresh implementation and\or assistance for IT Admins at our client sites. 5. New client site installations assistance for IT Admins at our client sites.6. Setup, configured, and deliver Worldox Cloud solutions on Server 2012, 2008 and 2003 platforms 7. Provided Technical Support for Worldox WDSaaS , GX2, GX3, Productivity Suite, Enterprise solutions and Complete Cloud Environments via on-line ticketing system, email and a call center environment. 8. Setup, configured, and administer Worldox Hosted Mobile Web Solutions and IIS servers.9. Successfully managed and delivered Major Company Software integration project into worldox

New Jersey, United States

Work directly with the customer and/or support staff to isolate and troubleshoot as necessary.Support customer requests through the Remedy ticket system.Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.Assume monitoring role for all critical systems. Provide visibility and support to the facilities team.Follow all Global policies and procedures. In accordance with escalating events in a timely manner to the appropriate team.Provide follow up and closure of assigned trouble tickets.Train technicians and participate in the ongoing repair process.

Provide Level 2 server software support to customers. This includes support of the Linux and Windows 2K/2K3/2K8 Operating Systems.Assist the Network Management group and Help Desk with customer server/network monitoring and connectivity issues utilizing the monitoring tool set.Rack and install server and network hardware for customers.Understand the infrastructure cabling topology, run/punch down network cabling from switches or patch panels to customer cabinets, cages, and/or suites.Answering phone calls from customers to troubleshoot network connectivity issues.

Oversee daily operation of Local Area Network (LAN) with 5 File servers and 1,000 users within Microsoft Windows 2K3/2K8 Advanced Server environment. Desktop Operating Systems used are; Microsoft Windows XP Professional/Vista Business/7 Professional.Manage and maintain Network Servers to ensure connectivity and ensure error-free backup of data on file servers.Install and update software on all desktop computers.Troubleshoot and repair desktop computers, printers, NICs and peripherals.TrackIT 9 Ticketing system to troubleshoot and resolve problem requests.

Teach and train customer support staff.Maintain and troubleshoot Point of Sale computer system.Maintain corporate intranet.

Provide desktop support to students.Install, upgrade, and configure computer hardware and software.Resolve trouble requests regarding software problems and connectivity issues.