Responsible for customer value management, customer service, follow up, and customer loyalty management as well as cold calling initiatives for new prospects. Professional SkillsMonitor performance, manage pipeline reports and identify new business opportunitiesCollaborate with marketing/sales to develop a personalized approach to product & services sales Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services. Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needsUtilize online social media platforms to engage customers and provide quick assistance and resolution of client problems.Identifying new sales leads

Deep product knowledge was a baseline requirement, followed by strong ability to present highly complex material in a way that large groups could understand. Role involved both travel to client locations for ongoing training campaigns, along with developing and delivering recorded training sessions for online/self-paced distribution. Delivered onsite and online instructor-led training. Training sessions were often tailored to meet specific client situations, such as orientation for new hires where software and workflows were key aspects of their jobs. Role required development of comprehensive program, from training materials involving heavy writing and content development, multi-media aids, testing material, and evaluation procedures. Created new training revenue stream by developing and managing both generic and customized, interactive Web-Based-Training courses. Administered and maintained Learning Management System for internal personnel and clients. Success in the role drove expansion in training, which required training and managing other trainers to support the program. Post-training activities required highly technical follow-up, including installation, creation, and maintenance of VM images, based on outline and course objectives. Logistics of the role were demanding, requiring configuration, transport, and security of laptop computers.Certification:Certified Technical C++ TrainerTechnical SkillsSoftware: ● IBM Planning Analytics● IBM Cognos Analytics ● IBM Cognos Business Intelligence ● IBM Cognos TM1 ● Scripting: TM1 Turbo Integrator ● Query: TM1 Rules, MDX● IBM Cognos Planning ● IBM Cognos Finance● Microsoft Excel, Word, PowerPoint, Groove, ● Articulate● Camtasia● Edvance360